Description

About Certus

We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.

Our customers are some of the world’s most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.

How We Work

Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn’t just possible; it’s encouraged. We’re building something that requires people who want to keep growing.

Who Thrives Here

• Self-starters who bring a get-it-done mindset and don’t wait for permission

• Builders drawn to a fast-moving industry where the landscape keeps shifting

• Humans who are innovative, brave, kind, and bring their full selves to work

The workforce learning market is evolving rapidly, and we’re defining where it goes next. If you want work that matters, room to grow, and a team that means it when they talk about culture—we should talk.

Role Overview

The Director of Enterprise Revenue Operations (RevOps) is a senior strategic leader responsible for architecting and optimizing the systems, insights, and processes that fuel every stage of the revenue engine. Sitting at the intersection of Sales, Marketing, and Customer Success, this role is the force that unites our go-to-market ecosystem—transforming collaboration into consistent growth.

Reporting directly to the Chief Customer Officer (CCO), the Director of Enterprise RevOps is a highly visible, high-impact leader who shapes how the company executes its growth strategy. You’ll own forecasting, data governance, technology infrastructure, and operational alignment—providing the clarity and momentum that enables scale. Your insights and recommendations will guide executive and board-level decision-making.

Key Responsibilities

Revenue Strategy & Planning

• Set the vision: Build and execute a comprehensive RevOps roadmap that aligns directly with company growth targets.

• Lead forecasting: Develop accurate, actionable revenue models that power strategic decision-making at the executive and board level.

• Orchestrate planning cycles: Partner with Finance, Sales, and Marketing to drive annual, quarterly, and monthly planning with precision.

• Uncover growth opportunities: Leverage data, market insights, and operational intelligence to identify untapped revenue potential.

• Design for performance: Create scalable territory models, quota frameworks, and compensation structures that inspire high achievement.

Cross-Functional Alignment

• Be the connective tissue: Bridge Sales, Marketing, Customer Success, and Finance to eliminate silos and drive seamless execution.

• Lead with influence: Establish operating rhythms that align teams around pipeline health, funnel performance, and forecast accuracy.

• Partner strategically: Collaborate with Product and Finance on pricing, packaging, and go-to-market readiness for new launches.

• Champion the customer: Design processes that deliver an effortless, consistent experience across every touchpoint of the buyer journey.

Process Optimization

• Streamline the system: Identify and remove friction across all revenue workflows—from lead generation through renewal and expansion.

• Standardize and scale: Build consistent, repeatable processes that drive efficiency, predictability, and customer satisfaction.

• Control the levers: Own renewal strategies, churn analysis, and at-risk account workflows to maximize retention and lifetime value.

• Empower execution: Develop enablement frameworks, and operational best practices that raise team performance.

• Drive utilization: Increase event fill rates, reduce cancellations, and optimize revenue per scheduled day.

Analytics, Reporting & Data Governance

• Command the numbers: Build a unified analytics framework covering pipeline velocity, conversion, CAC, LTV, churn, and retention metrics.

• Own the data: Govern CRM and revenue tool integrity with robust standards for data hygiene and accuracy.

• Illuminate insights: Deliver actionable dashboards that give leadership real-time visibility into performance against targets.

• Turn data into action: Monitor cancellation rates, event utilization, and booking velocity to diagnose issues and recommend solutions.

Technology Leadership

• Own the stack: Lead strategy and ROI for revenue tools including Salesforce, Gong, CPQ/deal desk, and reporting platforms.

• Build for adoption: Ensure tools are integrated, intuitive, and drive measurable impact across all go-to-market teams.

• Scale through automation: Spearhead AI and automation initiatives that enhance forecasting precision and operational efficiency.

• Document the foundation: Maintain clear documentation of system configurations, workflows, and data architecture decisions.

Team Leadership & Development

• Lead with purpose: Build, mentor, and inspire a high-impact RevOps team that thrives on accountability and innovation.

• Set the bar: Establish clear goals, KPIs, and growth paths that drive performance and professional development.

• Influence at the top: Present data-backed insights and forward-looking recommendations to the executive leadership team.

• Foster excellence: Cultivate a culture of transparency, continuous improvement, and data-driven decision-making

Requirements

Required

• 8+ years of progressive experience in Revenue or Sales Operations within a B2B environment.

• Proven success building and scaling RevOps functions, including ownership of forecasting and reporting.

• Ability to influence executive stakeholders and drive accountability across functions.

• Deep experience in SaaS/subscription models with mastery of NRR, GRR, and churn dynamics.

• Experience managing complex, multi-brand portfolios and varying sales motions.

• Expert-level CRM proficiency (Salesforce preferred).

• Advanced analytical and financial modeling skills.

• Demonstrated success leading cross-functional change without direct authority.

• Experience presenting strategic findings to C-suite or boards.

• Exceptional written, verbal, and visual communication.

Preferred

• Background in training, events, or professional services with high-volume scheduling environments.

• Expertise with BI tools such as Tableau, Looker, or Power BI.

• Experience with revenue intelligence platforms (Gong, Clari) and marketing automation systems.

• Familiarity with CPQ, subscription management, or event registration solutions.

• MBA or advanced degree in Business, Finance, or a related field.

The Impact You’ll Have

This role goes far beyond operations—it’s about engineering growth at scale. You’ll build the connective framework that empowers teams to execute predictably, pivot strategically, and outperform expectations. If you thrive on aligning people, data, and strategy to unlock potential, this is your opportunity to lead from the center of impact.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Horace Mann, we are committed to helping educators and their families achieve lifelong financial security. We are seeking a visionary Assistant Vice President, Chief Life Underwriter to lead the strategic direction of our Life underwriting function.

As the organization’s highest underwriting authority for the Life business, you will establish underwriting philosophy, guide risk selection and mortality management, and champion innovative underwriting practices that enhance the customer and agent experience while protecting the company’s financial strength.

This critical leadership role partners closely with Product, New Business Operations, Distribution, Compliance, reinsurers, and vendor partners to develop and execute underwriting strategies that support profitable growth and operational excellence.

Key Responsibilities

Strategic Underwriting Leadership

• Serve as the highest underwriting authority for the Life business, providing strategic leadership for underwriting philosophy, risk selection, mortality management, governance, and operational effectiveness.
• Establish and maintain underwriting guidelines, authorities, and risk selection practices that balance growth objectives with sound mortality management and regulatory compliance.
• Provide strategic direction on complex underwriting cases and emerging underwriting issues.

Innovation & Underwriting Transformation

• Champion the evolution of the underwriting function through the evaluation and implementation of innovative underwriting methodologies, technologies, and external data sources.
• Lead initiatives involving accelerated underwriting, predictive analytics, and digital capabilities that improve customer and agent experiences.
• Drive continuous improvement by identifying opportunities to enhance underwriting efficiency, consistency, and decision quality.

Operational Excellence

• Ensure timely and accurate processing and issuance of Life insurance applications.
• Monitor, enhance, and implement underwriting policies, procedures, and operational standards with clearly defined accountability.
• Ensure compliance with internal underwriting guidelines, regulatory requirements, and legal directives.
• Support organizational initiatives that improve underwriting quality, service levels, and operational performance.

Business Partnership & Collaboration

• Partner closely with Life & Retirement leadership—particularly Product Strategy and Life New Business Operations—to support product innovation and business growth.
• Collaborate with Distribution, Compliance, Finance, Technology, reinsurers, and vendor partners to optimize underwriting capabilities and customer outcomes.
• Build and maintain strong relationships with agents, field leaders, and business partners, serving as a trusted underwriting advisor.

Leadership & Talent Development

• Lead, mentor, and develop a high-performing underwriting organization.
• Foster a culture of accountability, collaboration, continuous learning, and innovation.
• Support succession planning, talent development, and performance management for underwriting staff.

Strategic Initiatives

• Support enterprise strategic and tactical initiatives through effective planning, implementation, and organizational change management.
• Influence business decisions through underwriting expertise, market insight, and risk management leadership.

Qualifications & Experience

Required

• Bachelor’s degree or equivalent professional experience.
• 10+ years of progressively responsible Life Insurance underwriting experience.
• 3+ years of leadership experience overseeing underwriting teams, programs, or operations.
• Demonstrated expertise developing, implementing, and managing underwriting guidelines, authorities, and risk selection practices.
• Significant experience evaluating and implementing accelerated and automated underwriting methodologies.
• Proven ability to lead organizational change, influence stakeholders, and drive adoption of new underwriting capabilities and technologies.
• Strong understanding of mortality management, underwriting operations, and regulatory compliance.
• Excellent communication, relationship-building, and collaboration skills.

Preferred

• Industry designations such as CLU, FALU, FLMI, or other advanced insurance credentials.
• Active engagement within industry underwriting organizations and professional associations.

Key Competencies

• Executive Leadership
• Strategic Thinking & Business Acumen
• Underwriting Risk Management
• Mortality & Risk Selection Expertise
• Innovation & Digital Transformation
• Organizational Change Leadership
• Customer & Agent Experience Focus
• Cross-Functional Collaboration
• Talent Development & Coaching
• Regulatory & Compliance Knowledge

Additional Information

• Normal office environment with remote work-from-home flexibility based on business needs.
• Core business hours with flexibility to meet business objectives.
• Periodic travel may be required

Pay Range:

• $124,200.00 - $175,800.00 annually

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

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Vice President of Operations- Clinical Intelligence

Remote Opportunity

About Reveleer

Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.

Why This Role Matters

Clinical Intelligence is a complex; multi-product business built through acquisition and growth. Long-term success depends on disciplined operations, predictable delivery, and strong execution fundamentals.

The VP of Operations is critical to turning strategy into results and ensuring the Clinical Intelligence organization operates as a cohesive, high-performing unit.

Role Summary

The Vice President of Operations (VP Ops) for Clinical Intelligence is the senior operating executive and day-to-day execution leader for the Clinical Intelligence business unit. This role is designed specifically as the GM’s operational and trusted second-in-command, with full accountability for translating strategy into disciplined execution across people, process, and delivery.

This role is intentionally structured for a developing operator with deep institutional knowledge of Reveleer’s Clinical Intelligence domain and technology stack. Will work with GM to establish operating cadence, cross-functional execution, and delivery rigor, allowing the GM to focus on enterprise leadership, strategic growth, key customers, and internal (Reveleer) and external (customer) stakeholders.

Core Objectives (What Success Looks Like)

· Partner with GM to establish and run a predictable, scalable operating model across the Clinical Intelligence portfolio

· Coordinate consistent execution partnership across Product, Engineering, Delivery, and Operations

· Drive accountability, clarity, and operational discipline across CI teams

· Partner with finance to develop and maintain key operating metrics to measure and monitor performance

· Improve delivery efficiency, predictability, and gross margin performance

· Ensure understanding of ROI and evolution of ROI of all customers consuming solutions from this suite

· Manage a consistent, repeatable and efficient model on how we access data from the exchanges and how we reciprocate data

Key Responsibilities

1. Operating Cadence & Execution Leadership

· Own the day-to-day operating rhythm of the Clinical Intelligence business

· Lead weekly execution reviews, operational dashboards, and KPI tracking

· Ensure priorities are clearly defined, resourced, and delivered on time

· Translate GM priorities into executable plans with clear owners and milestones

2. Delivery, Operations & Process Ownership

· Own CI delivery operations across customers and products

· Standardize processes across MD Portals, Curation, CGMA, and CLEAN

· Identify and eliminate operational bottlenecks, rework, and inefficiencies

· Ensure operational readiness for new clients, expansions, and product launches

3. Cross-Functional Integration

· Serve as the execution bridge between Product, Engineering, Sales, and Operations

· Partner closely with Product to ensure roadmap feasibility and delivery readiness

· Align Sales commitments with operational and delivery realities

· Drive tighter handoffs across pre-sale, implementation, and ongoing delivery

4. Financial & Performance Management

· Support GM to:

o Improve delivery economics and gross margin

o Work with GM to track operational KPIs tied to ARR, cost-to-serve, and utilization

o Support pricing discipline through operational cost transparency

o Deliver on all financial commitment for the segment

· Ensure operational data is accurate, timely, and decision-ready

5. Strategic Initiative Execution

· Own execution of high-priority CI initiatives including:

o Operating model unification across acquisitions

o Tooling, automation, and workflow improvements

o EMR / EHR integration execution support

o Client remediation and stabilization efforts

6. People, Leadership & Culture

· Lead CI operations and delivery leaders with clear expectations and accountability

· Reinforce a culture of ownership, follow-through, and continuous improvement

· Identify skill gaps, capacity constraints, and organizational risks

· Support talent development and succession within CI operations

WHAT YOU’LL RECEIVE:

• Competitive salary

• Medical, Dental and Vision benefits

• 401k match

• Generous PTO plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

Vice President of Operations- Clinical Intelligence

Remote Opportunity

About Reveleer

Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.

Why This Role Matters

Clinical Intelligence is a complex; multi-product business built through acquisition and growth. Long-term success depends on disciplined operations, predictable delivery, and strong execution fundamentals.

The VP of Operations is critical to turning strategy into results and ensuring the Clinical Intelligence organization operates as a cohesive, high-performing unit.

Role Summary

The Vice President of Operations (VP Ops) for Clinical Intelligence is the senior operating executive and day-to-day execution leader for the Clinical Intelligence business unit. This role is designed specifically as the GM’s operational and trusted second-in-command, with full accountability for translating strategy into disciplined execution across people, process, and delivery.

This role is intentionally structured for a developing operator with deep institutional knowledge of Reveleer’s Clinical Intelligence domain and technology stack. Will work with GM to establish operating cadence, cross-functional execution, and delivery rigor, allowing the GM to focus on enterprise leadership, strategic growth, key customers, and internal (Reveleer) and external (customer) stakeholders.

Core Objectives (What Success Looks Like)

· Partner with GM to establish and run a predictable, scalable operating model across the Clinical Intelligence portfolio

· Coordinate consistent execution partnership across Product, Engineering, Delivery, and Operations

· Drive accountability, clarity, and operational discipline across CI teams

· Partner with finance to develop and maintain key operating metrics to measure and monitor performance

· Improve delivery efficiency, predictability, and gross margin performance

· Ensure understanding of ROI and evolution of ROI of all customers consuming solutions from this suite

· Manage a consistent, repeatable and efficient model on how we access data from the exchanges and how we reciprocate data

Key Responsibilities

1. Operating Cadence & Execution Leadership

· Own the day-to-day operating rhythm of the Clinical Intelligence business

· Lead weekly execution reviews, operational dashboards, and KPI tracking

· Ensure priorities are clearly defined, resourced, and delivered on time

· Translate GM priorities into executable plans with clear owners and milestones

2. Delivery, Operations & Process Ownership

· Own CI delivery operations across customers and products

· Standardize processes across MD Portals, Curation, CGMA, and CLEAN

· Identify and eliminate operational bottlenecks, rework, and inefficiencies

· Ensure operational readiness for new clients, expansions, and product launches

3. Cross-Functional Integration

· Serve as the execution bridge between Product, Engineering, Sales, and Operations

· Partner closely with Product to ensure roadmap feasibility and delivery readiness

· Align Sales commitments with operational and delivery realities

· Drive tighter handoffs across pre-sale, implementation, and ongoing delivery

4. Financial & Performance Management

· Support GM to:

o Improve delivery economics and gross margin

o Work with GM to track operational KPIs tied to ARR, cost-to-serve, and utilization

o Support pricing discipline through operational cost transparency

o Deliver on all financial commitment for the segment

· Ensure operational data is accurate, timely, and decision-ready

5. Strategic Initiative Execution

· Own execution of high-priority CI initiatives including:

o Operating model unification across acquisitions

o Tooling, automation, and workflow improvements

o EMR / EHR integration execution support

o Client remediation and stabilization efforts

6. People, Leadership & Culture

· Lead CI operations and delivery leaders with clear expectations and accountability

· Reinforce a culture of ownership, follow-through, and continuous improvement

· Identify skill gaps, capacity constraints, and organizational risks

· Support talent development and succession within CI operations

WHAT YOU’LL RECEIVE:

• Competitive salary

• Medical, Dental and Vision benefits

• 401k match

• Generous PTO plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.