Superside is hiring an Associate Director (Studio Operations) to lead the operational performance of multiple Business Units and the studios within them. You’ll oversee workforce planning, operational excellence, and delivery...

Location:Work from home (Pennsylvania)Shift:Days (United States of America)Scheduled Weekly Hours:40Worker Type:RegularExemption Status:YesJob Summary:Directs the activities of an Information Technology (IT) team assigned to support an organizational segment of the organization.

About the company

At Covera Health, we’re on a mission to improve healthcare by making every diagnosis more accurate.

Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient’s care journey.

We’re changing that.

Covera combines clinical expertise, advanced AI, and one of the industry’s largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.

In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we’re building a connected experience that simply hasn’t existed before.

Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians.

This is an exciting moment to join Covera. We’re building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you’re excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we’d love to meet you.

About the role

As Covera’s first Director of Revenue Operations, you will build and scale the commercial operating foundation that powers the company’s next phase of growth. Reporting to the COO/CFO, this role serves as the operational backbone for Covera’s commercial organization, building the systems, processes, reporting, and operating cadence that enable efficient execution and data-driven decision making across Sales, Marketing, Finance, and Operations.

You will serve as a strategic advisor to the Executive Leadership Team, driving forecasting, pipeline governance, and commercial process optimization across Covera’s Employer, Broker, Health Plan, Physician and Provider Growth teams. Operating at the center of Covera’s commercial ecosystem, you will create a trusted single source of truth for commercial data, establish scalable operating rhythms, and develop the infrastructure necessary to support predictable growth as the company scales.

This is a highly visible, cross-functional role requiring someone who thrives in ambiguity, enjoys building from scratch, and combines strategic thinking with the hands-on operational rigor needed to drive growth and scale.

In this role, you will be expected to:

• Build and own the Revenue Operations function, including processes, systems, reporting, and operating cadence across the commercial organization
• Serve as the primary owner and administrator for HubSpot, ensuring data integrity, pipeline hygiene, process adherence, and CRM optimization
• Own pipeline management and forecast production - Partner with executive leadership to develop board-ready presentations, commercial business reviews, executive dashboards, and strategic presentations that communicate pipeline performance, forecasting, and growth initiatives
• Design, maintain, and continuously improve pipeline mechanics and governance, including opportunity management standards, stage definitions, qualification criteria, and forecasting processes that drive consistent commercial execution and forecast accuracy
• Establish and manage scalable deal desk processes, including pricing approvals, commercial approvals, contract workflows, and cross-functional coordination to support complex enterprise opportunities and accelerate deal velocity
• Design and maintain standardized reporting, dashboards, and KPIs that create a trusted, single source of truth across the business
• Partner with Sales, Marketing, Finance, and Operations leaders to optimize commercial processes and improve efficiency across the customer lifecycle
• Establish and run recurring commercial operating cadences, including pipeline reviews, forecast reviews, and deal reviews
• Identify process gaps, inefficiencies, and manual work, then implement scalable solutions and automation to improve productivity
• Develop a long-term RevOps roadmap that anticipates future growth and enables the organization to scale efficiently

Requirements:

• 8+ years of progressive experience in Revenue Operations, Sales Operations, or Commercial Operations, including experience building or scaling revenue operations functions within a healthcare tech startup environment
• Demonstrated experience owning CRM administration and optimization, preferably within HubSpot
• Proven track record building forecasting processes, pipeline management frameworks, and executive reporting, including delivering accurate revenue forecasts to executive leadership and boards
• Deep understanding of commercial operating models, sales processes, and revenue lifecycle management
• Experience building scalable reporting infrastructure, executive dashboards, board reporting, and commercial performance analytics using CRM, BI, and visualization tools
• Exceptional cross-functional collaboration skills with strong executive presence and communication skills, with the ability to present recommendations and insights to senior leadership
• Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-paced environment

AI at Covera

At Covera Health, AI is not a novelty. It’s a core part of how we work. Every team member is expected to actively use AI in their day-to-day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what’s still possible, you’ll fit in.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents

Vision & Dental

• Hybrid Time Off Policy (Flexible Time Off (FTO) Policy for exempt employees and Paid Time Off (PTO) Policy for non-exempt employees)
• Sick days in accordance with your state law
• 12 weeks of paid parental leave
• 12 Fixed Holidays (company closed)
• 5 Covera Days
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

The minimum and maximum base salary for this position ranges from $145,000 to $185,000, in addition to a discretionary bonus and comprehensive benefits package. Final salary will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location. Final compensation decisions may occasionally fall outside of the posted range. Salary ranges are periodically reviewed and may be adjusted in response to market trends and company needs.

Please note

We may use automated tools and/or AI to assist in reviewing applications.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you’re ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at careers@coverahealth.com for verification.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

We are looking for a Manager, Time & Attendance to own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team.

Reporting to the Senior Manager of Lifecycle Operations Time & Attendance, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

What you bring

This role requires a blend of hands-on people management, deep international HR operations knowledge, and specialized expertise in the legal and employee relations complexities of Time & Attendance (T&A).

• Management & Coaching: You have hands-on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
• International HR Ops: You have a proven track record of experience in HR Operations across multiple countries.
• T&A & Compliance Expertise: You possess deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
• Jurisdictional Focus: You have a deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
• Environment: Experience working in a fast-paced, international, scale-up environment.
• Service & Drive: Passionate about accomplishing goals, you are comfortable working in a service level environment (SLAs/KPIs), with an emphasis on continuous improvement and customer satisfaction.
• Technical Acumen: You’re tech-savvy and have experience working with a variety of digital tools, with an eye toward process optimization and automation.
• Language: You write and speak fluent English.
• Data Integrity: You can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion in high-stakes T&A cases.
• Desired Skills (A Plus); Startup, remote working experience and other languages besides English.

Key Responsibilities

• People & Team Leadership: Guide, coach, and develop direct reports to build a high-performing T&A team.
• Culture: Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management: Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Team Growth: Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Complex Case Resolution (ER Scope): Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross-Functional Partnership: Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs).
• Process Optimization: Improve & optimize the Lifecycle T&A team’s processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Service Delivery: Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation: Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution: Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement: Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote’s data handling and compliance guidelines.

Practicals

• You’ll report to: Senior Manager Lifecycle: Time & Attendance
• Team: Lifecycle Operations - Time & Attendance
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Interview with Senior Director
5. Bar Raiser Interview
6. Prior employment verification check

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$48,850—$109,900 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

We are looking for a Manager, Time & Attendance to own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team.

Reporting to the Senior Manager of Lifecycle Operations Time & Attendance, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

What you bring

This role requires a blend of hands-on people management, deep international HR operations knowledge, and specialized expertise in the legal and employee relations complexities of Time & Attendance (T&A).

• Management & Coaching: You have hands-on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
• International HR Ops: You have a proven track record of experience in HR Operations across multiple countries.
• T&A & Compliance Expertise: You possess deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
• Jurisdictional Focus: You have a deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
• Environment: Experience working in a fast-paced, international, scale-up environment.
• Service & Drive: Passionate about accomplishing goals, you are comfortable working in a service level environment (SLAs/KPIs), with an emphasis on continuous improvement and customer satisfaction.
• Technical Acumen: You’re tech-savvy and have experience working with a variety of digital tools, with an eye toward process optimization and automation.
• Language: You write and speak fluent English.
• Data Integrity: You can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion in high-stakes T&A cases.
• Desired Skills (A Plus); Startup, remote working experience and other languages besides English.

Key Responsibilities

• People & Team Leadership: Guide, coach, and develop direct reports to build a high-performing T&A team.
• Culture: Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management: Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Team Growth: Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Complex Case Resolution (ER Scope): Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross-Functional Partnership: Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs).
• Process Optimization: Improve & optimize the Lifecycle T&A team’s processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Service Delivery: Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation: Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution: Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement: Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote’s data handling and compliance guidelines.

Practicals

• You’ll report to: Senior Manager Lifecycle: Time & Attendance
• Team: Lifecycle Operations - Time & Attendance
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Interview with Senior Director
5. Bar Raiser Interview
6. Prior employment verification check

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$48,850—$109,900 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Role Overview

The Director, Revenue Operations will lead the team responsible for ensuring that revenue leaders have forecast, financial, and performance visibility into the customer lifecycle from lead awareness through activation. This leader will ensure the Revenue Operations organization is equipped to drive predictable revenue through actionable insights and regular business reviews.

In partnership with commercial and business leaders, you will help set the strategic direction for the Revenue organization to optimize customer growth and sales efficiency. You will also help drive strategic conversations around pricing levers, discounting performance, and sales incentives to drive incremental revenue growth.

Key Responsibilities

• Define and instrument the GTM bowtie model across the customer lifecycle from lead awareness to activation

• Partner with Sales and Post sales operations to drive the GTM planning cycle: capacity models, territory design, quota setting, coverage strategy across US and international markets

• Measure forecast accuracy and pipeline predictability for the executive team in partnership with Sales Ops leaders

• Partner with Marketing, Finance, and Post-Sales Ops to ensure seamless revenue handoffs

• Deliver actionable insights on AE productivity, conversion rates, and deal velocity

• Partner with Finance and Data leaders to build and deliver executive reporting to ensure business leaders understand revenue drivers, product adoption, expansion levers, and churn risk areas

Qualifications

• 8+ years in Sales/Revenue Operations, Finance, Consulting or other highly analytical environments, with 3+ years in a leadership role

• Strong leadership skills with experience managing and developing teams

• Excellent communication, problem-solving, and organizational skills

• Ability to thrive in a fast-paced environment and adapt to changing business needs

• Proven success working cross-functionally to achieve revenue targets

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Role Overview

The Director, Revenue Operations will lead the team responsible for ensuring that revenue leaders have forecast, financial, and performance visibility into the customer lifecycle from lead awareness through activation. This leader will ensure the Revenue Operations organization is equipped to drive predictable revenue through actionable insights and regular business reviews.

In partnership with commercial and business leaders, you will help set the strategic direction for the Revenue organization to optimize customer growth and sales efficiency. You will also help drive strategic conversations around pricing levers, discounting performance, and sales incentives to drive incremental revenue growth.

Key Responsibilities

• Define and instrument the GTM bowtie model across the customer lifecycle from lead awareness to activation

• Partner with Sales and Post sales operations to drive the GTM planning cycle: capacity models, territory design, quota setting, coverage strategy across US and international markets

• Measure forecast accuracy and pipeline predictability for the executive team in partnership with Sales Ops leaders

• Partner with Marketing, Finance, and Post-Sales Ops to ensure seamless revenue handoffs

• Deliver actionable insights on AE productivity, conversion rates, and deal velocity

• Partner with Finance and Data leaders to build and deliver executive reporting to ensure business leaders understand revenue drivers, product adoption, expansion levers, and churn risk areas

Qualifications

• 8+ years in Sales/Revenue Operations, Finance, Consulting or other highly analytical environments, with 3+ years in a leadership role

• Strong leadership skills with experience managing and developing teams

• Excellent communication, problem-solving, and organizational skills

• Ability to thrive in a fast-paced environment and adapt to changing business needs

• Proven success working cross-functionally to achieve revenue targets

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

About the company

At Covera Health, we’re on a mission to improve healthcare by making every diagnosis more accurate.

Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient’s care journey.

We’re changing that.

Covera combines clinical expertise, advanced AI, and one of the industry’s largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.

In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we’re building a connected experience that simply hasn’t existed before.

Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians.

This is an exciting moment to join Covera. We’re building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you’re excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we’d love to meet you.

About the role

As Covera’s first Director of Revenue Operations, you will build and scale the commercial operating foundation that powers the company’s next phase of growth. Reporting to the COO/CFO, this role serves as the operational backbone for Covera’s commercial organization, building the systems, processes, reporting, and operating cadence that enable efficient execution and data-driven decision making across Sales, Marketing, Finance, and Operations.

You will serve as a strategic advisor to the Executive Leadership Team, driving forecasting, pipeline governance, and commercial process optimization across Covera’s Employer, Broker, Health Plan, Physician and Provider Growth teams. Operating at the center of Covera’s commercial ecosystem, you will create a trusted single source of truth for commercial data, establish scalable operating rhythms, and develop the infrastructure necessary to support predictable growth as the company scales.

This is a highly visible, cross-functional role requiring someone who thrives in ambiguity, enjoys building from scratch, and combines strategic thinking with the hands-on operational rigor needed to drive growth and scale.

In this role, you will be expected to:

• Build and own the Revenue Operations function, including processes, systems, reporting, and operating cadence across the commercial organization
• Serve as the primary owner and administrator for HubSpot, ensuring data integrity, pipeline hygiene, process adherence, and CRM optimization
• Own pipeline management and forecast production - Partner with executive leadership to develop board-ready presentations, commercial business reviews, executive dashboards, and strategic presentations that communicate pipeline performance, forecasting, and growth initiatives
• Design, maintain, and continuously improve pipeline mechanics and governance, including opportunity management standards, stage definitions, qualification criteria, and forecasting processes that drive consistent commercial execution and forecast accuracy
• Establish and manage scalable deal desk processes, including pricing approvals, commercial approvals, contract workflows, and cross-functional coordination to support complex enterprise opportunities and accelerate deal velocity
• Design and maintain standardized reporting, dashboards, and KPIs that create a trusted, single source of truth across the business
• Partner with Sales, Marketing, Finance, and Operations leaders to optimize commercial processes and improve efficiency across the customer lifecycle
• Establish and run recurring commercial operating cadences, including pipeline reviews, forecast reviews, and deal reviews
• Identify process gaps, inefficiencies, and manual work, then implement scalable solutions and automation to improve productivity
• Develop a long-term RevOps roadmap that anticipates future growth and enables the organization to scale efficiently

Requirements:

• 8+ years of progressive experience in Revenue Operations, Sales Operations, or Commercial Operations, including experience building or scaling revenue operations functions within a healthcare tech startup environment
• Demonstrated experience owning CRM administration and optimization, preferably within HubSpot
• Proven track record building forecasting processes, pipeline management frameworks, and executive reporting, including delivering accurate revenue forecasts to executive leadership and boards
• Deep understanding of commercial operating models, sales processes, and revenue lifecycle management
• Experience building scalable reporting infrastructure, executive dashboards, board reporting, and commercial performance analytics using CRM, BI, and visualization tools
• Exceptional cross-functional collaboration skills with strong executive presence and communication skills, with the ability to present recommendations and insights to senior leadership
• Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-paced environment

AI at Covera

At Covera Health, AI is not a novelty. It’s a core part of how we work. Every team member is expected to actively use AI in their day-to-day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what’s still possible, you’ll fit in.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents

Vision & Dental

• Hybrid Time Off Policy (Flexible Time Off (FTO) Policy for exempt employees and Paid Time Off (PTO) Policy for non-exempt employees)
• Sick days in accordance with your state law
• 12 weeks of paid parental leave
• 12 Fixed Holidays (company closed)
• 5 Covera Days
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

The minimum and maximum base salary for this position ranges from $145,000 to $185,000, in addition to a discretionary bonus and comprehensive benefits package. Final salary will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location. Final compensation decisions may occasionally fall outside of the posted range. Salary ranges are periodically reviewed and may be adjusted in response to market trends and company needs.

Please note

We may use automated tools and/or AI to assist in reviewing applications.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you’re ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at careers@coverahealth.com for verification.

Our client, an international e-commerce company with a strong presence in the USA, is searching for an experienced Head of Supply Chain for a full-time remote role.

Description

About Certus

We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.

Our customers are some of the world’s most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.

How We Work

Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn’t just possible; it’s encouraged. We’re building something that requires people who want to keep growing.

Who Thrives Here

• Self-starters who bring a get-it-done mindset and don’t wait for permission

• Builders drawn to a fast-moving industry where the landscape keeps shifting

• Humans who are innovative, brave, kind, and bring their full selves to work

The workforce learning market is evolving rapidly, and we’re defining where it goes next. If you want work that matters, room to grow, and a team that means it when they talk about culture—we should talk.

Role Overview

The Director of Enterprise Revenue Operations (RevOps) is a senior strategic leader responsible for architecting and optimizing the systems, insights, and processes that fuel every stage of the revenue engine. Sitting at the intersection of Sales, Marketing, and Customer Success, this role is the force that unites our go-to-market ecosystem—transforming collaboration into consistent growth.

Reporting directly to the Chief Customer Officer (CCO), the Director of Enterprise RevOps is a highly visible, high-impact leader who shapes how the company executes its growth strategy. You’ll own forecasting, data governance, technology infrastructure, and operational alignment—providing the clarity and momentum that enables scale. Your insights and recommendations will guide executive and board-level decision-making.

Key Responsibilities

Revenue Strategy & Planning

• Set the vision: Build and execute a comprehensive RevOps roadmap that aligns directly with company growth targets.

• Lead forecasting: Develop accurate, actionable revenue models that power strategic decision-making at the executive and board level.

• Orchestrate planning cycles: Partner with Finance, Sales, and Marketing to drive annual, quarterly, and monthly planning with precision.

• Uncover growth opportunities: Leverage data, market insights, and operational intelligence to identify untapped revenue potential.

• Design for performance: Create scalable territory models, quota frameworks, and compensation structures that inspire high achievement.

Cross-Functional Alignment

• Be the connective tissue: Bridge Sales, Marketing, Customer Success, and Finance to eliminate silos and drive seamless execution.

• Lead with influence: Establish operating rhythms that align teams around pipeline health, funnel performance, and forecast accuracy.

• Partner strategically: Collaborate with Product and Finance on pricing, packaging, and go-to-market readiness for new launches.

• Champion the customer: Design processes that deliver an effortless, consistent experience across every touchpoint of the buyer journey.

Process Optimization

• Streamline the system: Identify and remove friction across all revenue workflows—from lead generation through renewal and expansion.

• Standardize and scale: Build consistent, repeatable processes that drive efficiency, predictability, and customer satisfaction.

• Control the levers: Own renewal strategies, churn analysis, and at-risk account workflows to maximize retention and lifetime value.

• Empower execution: Develop enablement frameworks, and operational best practices that raise team performance.

• Drive utilization: Increase event fill rates, reduce cancellations, and optimize revenue per scheduled day.

Analytics, Reporting & Data Governance

• Command the numbers: Build a unified analytics framework covering pipeline velocity, conversion, CAC, LTV, churn, and retention metrics.

• Own the data: Govern CRM and revenue tool integrity with robust standards for data hygiene and accuracy.

• Illuminate insights: Deliver actionable dashboards that give leadership real-time visibility into performance against targets.

• Turn data into action: Monitor cancellation rates, event utilization, and booking velocity to diagnose issues and recommend solutions.

Technology Leadership

• Own the stack: Lead strategy and ROI for revenue tools including Salesforce, Gong, CPQ/deal desk, and reporting platforms.

• Build for adoption: Ensure tools are integrated, intuitive, and drive measurable impact across all go-to-market teams.

• Scale through automation: Spearhead AI and automation initiatives that enhance forecasting precision and operational efficiency.

• Document the foundation: Maintain clear documentation of system configurations, workflows, and data architecture decisions.

Team Leadership & Development

• Lead with purpose: Build, mentor, and inspire a high-impact RevOps team that thrives on accountability and innovation.

• Set the bar: Establish clear goals, KPIs, and growth paths that drive performance and professional development.

• Influence at the top: Present data-backed insights and forward-looking recommendations to the executive leadership team.

• Foster excellence: Cultivate a culture of transparency, continuous improvement, and data-driven decision-making

Requirements

Required

• 8+ years of progressive experience in Revenue or Sales Operations within a B2B environment.

• Proven success building and scaling RevOps functions, including ownership of forecasting and reporting.

• Ability to influence executive stakeholders and drive accountability across functions.

• Deep experience in SaaS/subscription models with mastery of NRR, GRR, and churn dynamics.

• Experience managing complex, multi-brand portfolios and varying sales motions.

• Expert-level CRM proficiency (Salesforce preferred).

• Advanced analytical and financial modeling skills.

• Demonstrated success leading cross-functional change without direct authority.

• Experience presenting strategic findings to C-suite or boards.

• Exceptional written, verbal, and visual communication.

Preferred

• Background in training, events, or professional services with high-volume scheduling environments.

• Expertise with BI tools such as Tableau, Looker, or Power BI.

• Experience with revenue intelligence platforms (Gong, Clari) and marketing automation systems.

• Familiarity with CPQ, subscription management, or event registration solutions.

• MBA or advanced degree in Business, Finance, or a related field.

The Impact You’ll Have

This role goes far beyond operations—it’s about engineering growth at scale. You’ll build the connective framework that empowers teams to execute predictably, pivot strategically, and outperform expectations. If you thrive on aligning people, data, and strategy to unlock potential, this is your opportunity to lead from the center of impact.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About us

At Davy, it’s the unique talents of all our people that have been the foundations of our success for 100 years. As we continue to grow, so do you. Because you are not just part of our team – you are a key player in shaping our future.

At Davy, you are the difference.

Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors.

A new opportunity has opened for an Internal Audit Associate Director. You will join our expanding Internal Audit Team where you will work on a diverse range of projects and gain exposure to all facets of the Group’s business.

In the role, the successful candidate will:

• Nurture a high‑performing Internal Audit team through effective leadership, coaching, performance management and role‑modelling of organisational values

• Assist the Chief Internal Auditor in the development and delivery of the audit plan;

  • Meet stakeholder expectations (incl Audit Chair, Audit Committee, CEO)
  • Support CIA in preparing for, attending and presenting Board and Management Committees
  • Deputise for the Chief Internal Auditor as required, including representation at senior management or Board forums.
  • Ongoing development of the IA function in line with Group and best IIA practice

• Help develop, enhance and deliver the Internal Audit Strategy and associated workstreams including embedding digital audit, data analytics and visualisation.

• Plan and lead the growing audit team in carrying out multi-scope risk-based audits of operational and financial risk management and control in Davy

• Motivate, coach and develop the other members of the internal audit team to excel in their roles and advance professionally

• Manage Internal Audit’s use of external subject matter experts which are engaged for specific co-sourced audit projects

• Evaluate and form evidence‑based opinions on the adequacy and effectiveness of governance arrangements, risk management and internal controls and identify / promote control enhancements and good practice throughout the group

• Assist the business units in the identification of risks and providing appropriate control advice for addressing the identified risks

• Lead or participate in ad-hoc projects that arise

• Foster good working relationships with key stakeholders in the business

• Plan and report on audit assignments in line with deadlines and established methodologies and procedures

• Co-ordinate and deliver quality oral and written audit reports with achievable / practical recommendations that contribute to the business

• Review working papers/reports of other team members

• Organise the audit team’s activities - scheduling and assigning tasks to meet deadlines

• Comply with the Risk and Compliance frameworks, policies and procedures associated with the role

• Support the Internal Audit function’s responsibilities in relation to whistleblowing arrangements and related reporting

About you

We are looking for somebody who has the following background and skills:

• Qualified Accountant with financial services internal audit experience or Certified Internal Auditor (IIA) or equivalent experience
• Strong understanding of Corporate Governance, business and IT processes, risks, internal controls evaluation, accounting and audit
• Audit experience to financial services industry is desirable
• Minimum of 5 years post qualification experience – including a proven record as a manager leading internal audit teams in Financial Services
• Word, Excel, PowerPoint, data query tools
• Strategic thinking with proven analysis and problem-solving skills
• Excellent understanding of internal controls
• Strong financial, IT and analytical skills
• Excellent interpersonal and communication skills, to include presentation and report writing abilities
• Proven experience of dealing with senior management and staff at all levels
• Excellent organisational and planning capabilities
• Proven experience of working / leading in a team environment with the ability to work on own initiative while also being a good team player and time manager
• Ability to supervise, delegate and lead your team - managing multiple projects as well as deliver on strategic objectives
• Attention to detail combined with the ability to see the big picture
• A candidate with a proven track record in delivering on internal audit strategic initiatives and leveraging IT tools, data analytics and visualisation techniques would be viewed favourably

The position set out above is defined in the Fitness & Probity Standards issued by the Central Bank of Ireland as a “Controlled Function (CF)”, namely CF2. In compliance with the Fitness and Probity Standards applicable to your position, any offer of employment is conditional upon you demonstrating that you meet the Fitness & Probity Standards.

Benefits

What we offer

At Davy, our people are our biggest investment. In today’s fast-moving world, we know it’s important to feel secure and empowered. That’s why Davy benefits support you through all of life’s stages, offering health and wellness, flexible working options, flexible benefits allowance, learning and development opportunities, through to assisted retirement planning.

Health and Wellbeing

Psychological safety, emotional wellbeing and support are a priority at Davy. We offer a comprehensive Employee Assistance Programme (EAP) and mental health first aid. Our Sports & Social teams promote physical wellbeing and social connection.

Reward and Recognition

We offer a competitive remuneration package to include salary, bonus, pension and a host of additional benefits to protect you and your family when it matters most.

Growth and Development

Our award-winning L&D function supports you and your growth at Davy. We offer a comprehensive range of professional and personal development opportunities. Our culture supports learning, and we encourage you to explore more at Davy.

Positive Workplace

Our workplace is inclusive, diverse, and offers everyone a sense of belonging. We are flexible and continue to support a hybrid working model. You will get to be your best at Davy.

Values and Culture

Exceptional client outcomes delivered by a world class team, underpinned by our core Davy values – One Team, Client Success, and Proud Legacy.

Important Information

Davy is an equal opportunities employer, committed to fostering an inclusive and diverse workplace. We value diversity in both background and experience, and even if you don’t meet all of the requirements outlined in the job description, we still encourage you to apply. We review all applications received. As part of our commitment to creating an accessible environment, we want to ensure that everyone has an equal opportunity to participate in the interview process. If you require any reasonable accommodations, please let us know, and we will do our best to make the necessary arrangements.

Appointment to this role is subject to the candidate’s eligibility to work in Ireland.

Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to us by recruitment agencies will not be accepted for this role.

Davy Group is a member of the Bank of Ireland Group.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Position Summary:

The E-File Supervisor is responsible for overseeing the day-to-day operations of the e-file teams, ensuring workflows are efficient and aligned with company policies. This role is critical in driving departmental success by managing team performance, ensuring compliance, and achieving key operational metrics.

Key Responsibilities:

• Supervise and coordinate activities of the e-file teams to ensure optimal performance and productivity.
• Develop and implement workflow strategies to improve efficiency and accuracy.
• Set and monitor team Key Performance Indicators (KPIs) in alignment with departmental goals.
• Provide leadership and development to team leads, including coaching, mentoring, and performance evaluations.
• Manage department scheduling and delegate tasks to ensure coverage and timely task completion.
• Collaborate with upper management to implement department strategies and process improvements.
• Oversee hiring, onboarding, and training of new team members.
• Handle performance management, including conducting reviews, managing corrective actions, and executing disciplinary measures as necessary.
• Ensure compliance with all relevant company policies, procedures, and regulatory requirements.

Qualifications:

• Proven experience in team supervision or operations management, preferably in an electronic filing or related administrative environment.
• Strong leadership and interpersonal skills, with the ability to motivate and guide team members.
• Excellent organizational and time-management abilities.
• Proficient in performance management and employee development practices.
• Ability to make sound decisions in a fast-paced environment.
• Familiarity with relevant software systems and tools used in electronic filing processes.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per-year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance

Starting Pay: $50,000 - $65,000 per year, based on location

Schedule: Full-time, Remote - 8am-5pm

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

Flex’s ability to operate in every market we serve depends on maintaining a growing portfolio of state licenses, spanning consumer lending (servicing), loan brokering, and money transmission, and consistently demonstrating to regulators and bank partners that our oversight is precise, proactive, and scalable.

We are seeking a Director, Head of License & Exam Management to own this pillar end-to-end. This is not a maintenance role. Flex’s LEM function is early in its maturity journey, and this leader will be responsible for architecting the frameworks, systems, and team operating model that take it from a largely manual, reactive posture to a mature, automated, and exam-ready program.

You will design and execute Flex’s licensing strategy across all three entity types, build the infrastructure to manage a license portfolio that is growing in both volume and complexity, and ensure Flex is always prepared for state exams, audits, and bank partner reviews. You will partner closely with Legal, Product, Operations, Finance, and our bank partners to embed licensing and exam readiness into the way Flex operates, not bolt it on after the fact.

This role reports to the Chief Compliance Officer and is a critical leadership position within the Compliance organization.

What you’ll do

License Strategy & Operations

• Own Flex’s multi-state licensing strategy across servicing, brokering, and money transmitter licenses, including acquisition, renewals, amendments, and surrenders.
• Design and maintain a comprehensive license matrix that maps licensing requirements to Flex’s products, entities, and jurisdictions — ensuring the company always knows where it has the right to operate and where gaps exist.
• Build scalable workflows for license applications, renewals, and regulatory filings, leveraging licensing management platforms (e.g., Brico/NMLS integration) to automate deadline tracking, document management, and submission processes.
• Monitor regulatory changes at the state and federal level that affect licensing requirements, and translate those changes into actionable updates to internal policies, processes, and filings.
• Establish and own the escalation process for at-risk licenses, including remediation plans, stakeholder communication, and regulator engagement.
• Partner with Legal to evaluate licensing implications of new products, features, and market expansions — ensuring licensing readiness is embedded into product roadmaps and go-to-market planning.

Exam & Audit Management

• Architect Flex’s exam readiness framework, ensuring the company is continuously prepared for state regulatory exams, bank partner audits, and ad hoc regulatory inquiries.
• Lead exam execution end-to-end: scoping, stakeholder preparation, evidence collection, regulator meeting facilitation, data request tracking, and real-time internal reporting.
• Build and maintain a centralized repository of exam artifacts, response libraries, and institutional knowledge that accelerates preparation and improves response quality over time.
• Own post-exam processes including root cause analysis of findings, corrective action tracking, lessons learned documentation, and procedure updates.
• Develop pre-exam preparation programs — including mock exams and stakeholder readiness sessions — that strengthen Flex’s posture and reduce risk of surprise findings.

Regulatory Relationships & Cross-Functional Partnership

• Serve as a primary point of contact with state regulators on licensing and exam matters, building constructive relationships that support proactive issue resolution and reinforce Flex’s credibility.
• Partner with Legal, Product, Operations, Finance, and Business Development to ensure licensing obligations and exam expectations are understood and embedded across the business.
• Represent the LEM function in internal governance forums, bank partner meetings, and senior leadership updates — translating licensing and exam posture into clear, decision-relevant insights.
• Generate compliance reporting on license health, exam readiness, and regulatory engagement — including dashboards, KPIs, and executive summaries that provide real-time visibility into the pillar’s performance.

Leadership & Program Maturity

• Define and execute a maturity roadmap that moves Flex’s LEM function from ad hoc to mature across license management, exam management, change management, and reporting.
• Implement AI-enabled workflows and automation to increase the speed, accuracy, and auditability of licensing and exam processes — with appropriate human-in-the-loop governance.
• Lead, mentor, and develop team members, establishing clear performance expectations, creating career development paths, and building a bench of future compliance leaders.
• Set the operating rhythm for the LEM team — including prioritization frameworks, SLA-based workflows, and reporting cadences that ensure disciplined execution without bottlenecks.

Who You Are

• 10+ years of experience in licensing, exam management, or compliance operations at a fintech, bank, or regulated financial services provider, with progressively expanding scope and ownership.
• Direct experience managing multi-state licensing portfolios, including consumer lending, loan brokering, and/or money transmitter licenses.
• Proven track record of leading regulatory exam cycles end-to-end — preparation, execution, and remediation — with state regulators and/or bank partners.
• Deep knowledge of state licensing frameworks, NMLS processes, and the regulatory landscape governing consumer lending, payments, and money transmission.
• Experience building or significantly maturing a licensing or exam management function — moving it from reactive and manual to proactive and scalable.
• Demonstrated ability to partner cross-functionally with Legal, Product, and Operations teams, translating regulatory obligations into operational guardrails that enable business velocity.
• Comfort with compliance technology and automation — experience implementing or governing licensing platforms, workflow automation, or AI-enabled compliance tools.
• Strong communicator who can represent Flex credibly with state regulators and translate complex licensing and exam dynamics into clear guidance for internal stakeholders.
• Organized, precise, and reliable — someone who instills confidence through the quality and consistency of their work.
• Experience with Brico, NMLS Consumer Access, or similar licensing management platforms.
• Familiarity with fintech–bank partnership models and the licensing implications of bank-sponsored lending or payments programs.
• Experience building exam response libraries, regulatory contact trackers, or evidence automation systems.
• Background in scaling compliance programs in a growth-stage or venture-backed environment.
• Bachelor’s degree required; JD or advanced degree a plus.

Compensation

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks.

Tier 1 (NYC/Bay Area, Los Angeles, Seattle)

$208,000—$260,000 USD

Tier 2 (Austin, Washington D.C. Philadelphia, San Diego, Chicago, Atlanta)

$187,000—$234,000 USD

Tier 3 (Salt Lake City, all other USA cities)

$176,800—$221,000 USD

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.

Benefits

For full-time U.S. employees we offer:

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Free Flex subscription

For full-time non-U.S. employees, we offer:

• Competitive compensation + company equity
• Unlimited PTO

Manager of Patient Engagement

Location: Remote

Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, and who is a highly motivated self-starter who is looking for a challenging career with a fast-growing company. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare and is a natural forward planner who critically assesses their own performance. Applicants should be service-oriented, motivated in their style, and have a clear focus on performance accountability and employee development.

The Manager of Patient Engagement is a key leadership position supporting the Shields Health Solutions Engagement Center team. This position will provide day-to-day leadership for a portion of the Engagement Center team and will be responsible for leading a team of supervisors and/or Engagement Center team members.  The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance managing, and professionally developing Supervisors of Patient Engagement, Regional Team Leads, and Patient Engagement team members.

Key Responsibilities:

• This role is responsible for overseeing daily operations related to patient medication refill administration and inbound pharmacy patient inquires
• Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurately)
• Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing
• Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation
• Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues
• Work with key stakeholders to ensure that proper staffing plans are in place
• Actively manage Patient Engagement workflow standardization and best practices to be implemented across the broader Patient Engagement team
• Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Engagement team training needs
• Actively participate with the Talent Acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent
• Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., RTLs, Supervisors, etc.)
• Lead a team of 50+ employees focused on one site or multiple sites
• Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets
• Aid in developing monthly service level commentary/insights and action plans to support team monthly reporting cadence
• Work with leadership or Strategic Operations Team on any future Patient Engagement service offerings and/or strategic projects or solutions-oriented projects
• Work closely with leadership teams, project managers, and regional leaders to develop project plans to launch new health systems and/or clinics
• Responsible for actively managing all tasks associated with new clinic launches or new service offerings in the Patient Engagement team by ensuring teams are ready to launch on time (proper staffing forecasts, documented workflows, teams trained, and regional leaders updated on progress)
• Coach and mentor new/existing supervisors that need support in a variety of areas: performance management/GROW coaching conversations, interviewing, difficult conversations, overall team engagement strategies
• Work very closely with Supervisors, Regional Team Leads, and broader Patient Engagement team members to ensure they remain highly engaged in their role
• Partner with regional leaders (RDOs and/or MPS) to identify new opportunities to build strategies that improve overall service models and proactive identification of issues
• Proactively share results and service performance to MPS and RDO on supported sites and build a level of trust and accountability through information sharing
• Provide proactive and thoughtful insights related to performance reporting
• Ensure all reporting meets the needs of the business (work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs)
• Collaborate with peers in other centralized services business units to ensure a full view of the region
• Travel as necessary to meet the needs of business requirements
• Other duties as assigned

Experience/Education:

• Bachelor’s degree is preferred or actively working toward degree (preference in business administration or health care related fields)
• 3-5+ years of leadership experience required (prefer experience with team sizes of greater than 30+ team members)
• 5+ years of pharmacy and/or health care and/or health payor experience preferred
• 3-5+ years of experience in a high-volume operational environment preferred (operations center, call center, contact center, or similar type of people oriented operational environment)

Skills:

• Strong communication presence with ability to influence without formal authority
• Ability to make decisions and negotiate with more senior leaders results in a mutual and positive outcome
• Excellent leadership and interpersonal skills
• Ability to effectively train and inspire Patient Engagement team leaders to be more independent
• Strong operational management skills and able to evaluate trends and identify opportunities for program improvement
• Ability to manage projects and see them through effective completion
• Manage and prioritize workload while meeting deliverables and expectations
• Ability to effectively train employees, lead by example, and use motivational techniques to improve/maintain employee engagement
• Patient-centered, organized, high-integrity, and dependable
• Ability to use discretion and maintain confidentiality of highly sensitive and private health information
• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
• Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable
• Proficient in Excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills
• Possess strong organizational skills
• Willingness to travel up to 20% if needed to meet job requirements

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying ‘STOP.‘ Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Manager of Patient Engagement

Location: Remote

Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, and who is a highly motivated self-starter who is looking for a challenging career with a fast-growing company. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare and is a natural forward planner who critically assesses their own performance. Applicants should be service-oriented, motivated in their style, and have a clear focus on performance accountability and employee development.

The Manager of Patient Engagement is a key leadership position supporting the Shields Health Solutions Engagement Center team. This position will provide day-to-day leadership for a portion of the Engagement Center team and will be responsible for leading a team of supervisors and/or Engagement Center team members.  The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance managing, and professionally developing Supervisors of Patient Engagement, Regional Team Leads, and Patient Engagement team members.

Key Responsibilities:

• This role is responsible for overseeing daily operations related to patient medication refill administration and inbound pharmacy patient inquires
• Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurately)
• Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing
• Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation
• Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues
• Work with key stakeholders to ensure that proper staffing plans are in place
• Actively manage Patient Engagement workflow standardization and best practices to be implemented across the broader Patient Engagement team
• Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Engagement team training needs
• Actively participate with the Talent Acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent
• Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., RTLs, Supervisors, etc.)
• Lead a team of 50+ employees focused on one site or multiple sites
• Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets
• Aid in developing monthly service level commentary/insights and action plans to support team monthly reporting cadence
• Work with leadership or Strategic Operations Team on any future Patient Engagement service offerings and/or strategic projects or solutions-oriented projects
• Work closely with leadership teams, project managers, and regional leaders to develop project plans to launch new health systems and/or clinics
• Responsible for actively managing all tasks associated with new clinic launches or new service offerings in the Patient Engagement team by ensuring teams are ready to launch on time (proper staffing forecasts, documented workflows, teams trained, and regional leaders updated on progress)
• Coach and mentor new/existing supervisors that need support in a variety of areas: performance management/GROW coaching conversations, interviewing, difficult conversations, overall team engagement strategies
• Work very closely with Supervisors, Regional Team Leads, and broader Patient Engagement team members to ensure they remain highly engaged in their role
• Partner with regional leaders (RDOs and/or MPS) to identify new opportunities to build strategies that improve overall service models and proactive identification of issues
• Proactively share results and service performance to MPS and RDO on supported sites and build a level of trust and accountability through information sharing
• Provide proactive and thoughtful insights related to performance reporting
• Ensure all reporting meets the needs of the business (work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs)
• Collaborate with peers in other centralized services business units to ensure a full view of the region
• Travel as necessary to meet the needs of business requirements
• Other duties as assigned

Experience/Education:

• Bachelor’s degree is preferred or actively working toward degree (preference in business administration or health care related fields)
• 3-5+ years of leadership experience required (prefer experience with team sizes of greater than 30+ team members)
• 5+ years of pharmacy and/or health care and/or health payor experience preferred
• 3-5+ years of experience in a high-volume operational environment preferred (operations center, call center, contact center, or similar type of people oriented operational environment)

Skills:

• Strong communication presence with ability to influence without formal authority
• Ability to make decisions and negotiate with more senior leaders results in a mutual and positive outcome
• Excellent leadership and interpersonal skills
• Ability to effectively train and inspire Patient Engagement team leaders to be more independent
• Strong operational management skills and able to evaluate trends and identify opportunities for program improvement
• Ability to manage projects and see them through effective completion
• Manage and prioritize workload while meeting deliverables and expectations
• Ability to effectively train employees, lead by example, and use motivational techniques to improve/maintain employee engagement
• Patient-centered, organized, high-integrity, and dependable
• Ability to use discretion and maintain confidentiality of highly sensitive and private health information
• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
• Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable
• Proficient in Excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills
• Possess strong organizational skills
• Willingness to travel up to 20% if needed to meet job requirements

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying ‘STOP.‘ Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Reports to: Chief Product Officer

Location: Remote in U.S

Nice to meet you!

Pepper is an innovative, fast-growing DTC intimate apparel brand designed to celebrate small-chested women. Our iconic solution-driven undergarments, swimwear, and clothing are thoughtfully designed to make every outfitting moment a confident and authentic expression of your best self. Pepper has been obsessed with uncompromising fit for small chests since our 470% funded Kickstarter launch 2017, and has grown to a global community of millions of women united by a mission to inspire women to feel perfectly enough as they are. We’re reshaping the conversation around fit, style, and confidence for small-chested bodies everywhere.

What we’re proud of:

• Remote-first, flexible, and human: We’re a fully remote-first team that values ownership, balance, and trust. Pepper is built for people who want to do their best work from wherever they thrive. Without sacrificing connection, collaboration, or career growth.
• Women-founded & Self-funded: As a women-owned company that never took traditional VC funding, we’ve scaled to eight-figure revenue through focus, profitability, and scrappiness. People come here to help rewrite what success looks like in DTC, and to build alongside a team that loves breaking the “rules” of how startups should grow.
• Mission-driven with real impact. Everything we do is rooted in empowering small-chested people to feel confident and celebrated. Our mission shapes our products, our culture, and our decisions, from inclusive design to responsible manufacturing and community giving. Joining Pepper means using your work to make the world a little more comfortable, confident, and kind.

This is where you come in.

We’re looking for a strategic, data-driven Director of Planning to own our end-to-end inventory planning strategy, purchasing, and sales planning. Reporting into the executive team, you will lead the company’s Sales & Operations Planning (S&OP) process, balancing demand forecasts, inventory investment, production capacity, and supply constraints to support profitable growth.

This role will build bottom-up forecasts rooted in SKU and size-level insights and translate those into sales plans by channel, inventory buys, and operational strategies that enable us to capture demand, scale new categories, and efficiently replenish our core business.

You’ll operate seamlessly between detail and strategy: diving into SKU and size-level performance, customer behavior, trend patterns, production lead times, and supply risks, while connecting those insights to broader business planning and growth objectives.

As a key cross-functional leader, you’ll partner closely with Marketing, Design, Merchandising, Finance, Production, Sourcing, and Supply Chain to align commercial demand with operational execution and ensure the business is positioned to scale effectively.

Key Responsibilities:

Demand Planning & Forecasting

• Own the company inventory sales plan forecast across seasonal launches, replenishment businesses, and new category expansion
• Build and manage bottom-up forecasts at the SKU, color, and size level using historical performance, customer behavior, trend analysis, and business inputs
• Develop forecasting methodologies that account for lifecycle dynamics including launch ramps, replenishment curves, cannibalization, and demand decay
• Partner with Marketing and Merchandising to incorporate promotional activity, product launches, and customer acquisition trends into forecasts
• Lead forecast reviews and continuously improve forecast accuracy across channels and categories

Supply Planning & Inventory Management

• Translate strategic sales forecasts into inventory buy plans and vendor production plans that optimize in-stock rates, inventory productivity, freight optimization, warehouse storage, and cash flow
• Own inventory targets including weeks of supply, safety stock, reorder points, and inventory health metrics
• Balance forecasted inventory needs by category against operational constraints including production capacity, lead times, MOQ requirements, vendor capabilities, and raw material availability
• Partner with sourcing and production teams to ensure timely replenishment and successful execution of product launches
• Manage inventory risk mitigation, scenario planning, and contingency planning to reduce stockouts and excess inventory

S&OP & Cross-Functional Leadership

• Lead the company’s Sales & Operations Planning (S&OP) process, aligning inventory efficiency, product sales forecasting by style, and inventory health and turn
• Facilitate recurring cross-functional planning meetings and drive alignment on forecasts, risks, opportunities, and operational tradeoffs
• Serve as the central point of coordination between marketing, operational, and financial teams
• Own departmental planning objectives and communicate clear recommendations and perspectives during executive and cross-functional meetings
• Act as a strategic thought partner to executive leadership on inventory investment, capacity planning, growth opportunities, and operational risk

DTC & Channel Optimization

• Own in-stock rates and size-level availability to ensure a strong customer experience across e-commerce and marketplace channels
• Optimize inventory allocation across DTC, marketplaces, Amazon, and wholesale partners based on demand signals and channel performance
• Partner with Merchandising to align inventory with product lifecycle strategies including launch, growth, replenishment, and markdown optimization

Analytics, Systems & Process Improvement

• Track and report on key metrics including forecast accuracy, fill rate, inventory turns, stockouts, excess inventory, and service levels

• Build dashboards, reporting tools, and scalable planning processes that improve visibility and decision-making

• Identify operational risks and opportunities early and recommend data-driven actions

• Partner with leadership to implement and improve planning systems, forecasting tools, and operational workflows to increase efficiency and scalability

• 8-12+ years of inventory planning experience displaying career progression, leadership and profit optimization.

• Foundation in bottoms up inventory management with both core and fashion styles managing lifecycle efficiencies across categories.

• Experience with DTC or vertically designed products with end-to-end inventory planning ownership for apparel, intimates, or other size intensive consumer products preferred.

• Strong understanding of apparel planning fundamentals including size curves, replenishment models, lifecycle planning, and inventory optimization

• Proven experience leading end-to-end S&OP or Integrated Business Planning (IBP) processes

• Experience balancing commercial demand with operational and supply chain constraints

• Advanced analytical and financial modeling skills; advanced proficiency in Excel and planning systems

• Strong leadership, communication, and cross-functional collaboration capabilities

• Experience building scalable planning processes in high-growth environments preferred

Pepper values.

• Curiosity 🤔: We’re relentless in our quest to understand the community we serve. We’re challengers who ask questions, pursue perspectives, and set the new standard.

• Resilience 🌊: We embrace the ups and the downs, learn from our mistakes, and courageously persevere to achieve our goals.

• Community 🤝: We champion each other the same way we champion our customer. We do big things together and are passionate about what we do, and how we do it.

• Robust health benefits including 100% company covered option for medical, vision, dental insurance, and supplemental insurance options

• Company matched 401K plan up to 3%

• Generous paid time off program including flexible PTO days, federal holidays, and sick days

• Flexible remote workplace

• Paid parental leave for qualifying employees

• Monthly wellness stipend

• Annual company-wide offsite

• Have a huge role in the growth of a company with a meaningful mission

Diversity

Pepper is an equal opportunity employer and makes employment decisions on the basis of merit. Pepper’s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

Pepper will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

What Personal Information We Collect

Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.

How We Use Your Information

For professional, internal analysis, or employment-related purposes, including job applications.

The expected salary for this role is $150,000-180,000, though the final offer will reflect several factors such as your experience, skills, and the role’s location and may be outside of this number. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional and actual compensation may vary. At Pepper, we know that compensation is just one part of the package. That’s why we offer a robust total rewards package, including health and wellness benefits, remote work stipends, a generous flexible paid time off policy, product discounts, and more, that are designed to support your journey both inside and outside of work.

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered.  We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

Linux Manager

Position Summary:

The Linux Manager is a senior technical leader responsible for the strategic direction and operational excellence of Linux service delivery across client ERP and mission-critical landscapes. This role drives architectural decisions, shapes service delivery standards, and leads a high-performing engineering team in a fast-paced managed services environment. In addition to technical oversight, the Linux Manager serves as a key stakeholder in client relationships, contributes to account growth strategies, and partners with senior leadership to align engineering capabilities with business objectives. The role reports to the Director of Application Support.

Key Responsibilities:

• Lead, develop, and scale a team of 8+ Linux Engineers, setting clear performance expectations and fostering a culture of technical excellence and continuous improvement
• Provide strategic and day-to-day leadership across client environments, including systems performance management, capacity planning, and the delivery of proactive, value-added recommendations to clients
• Act as a senior ‘player-coach,’ setting technical direction and standards while stepping in on complex, high-priority engagements spanning performance optimization, patching, problem management, automation and scripting, data protection (backup & recovery), HA configurations, and major upgrades
• Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at program level
• Champion a culture of automation and operational efficiency — identifying opportunities for tooling, scripting, and process innovation that reduces toil and improves service quality at scale
• Build and develop engineering talent through structured coaching, mentoring, and career development planning; contribute to hiring decisions and team capability growth
• Build trusted relationships with clients, peer managers, and senior stakeholders; act as a credible technical authority and proactive partner in strategic planning
• Serve as the senior escalation point for production OS incidents, providing decisive technical leadership under pressure and clear communication to all stakeholders
• Partner closely with Client Success Management to identify emerging client needs, surface growth opportunities, and contribute to account strategy and expansion
• Collaborate with the Delivery Lead on capacity planning, scheduling, and resource allocation for client technical maintenance, upgrades, and project work
• Lead or participate in regular client technical reviews and executive briefings, providing strategic recommendations and improvement roadmaps
• Drive the creation and governance of comprehensive technical documentation, knowledge bases, and runbooks; ensure consistent standards across the team
• There will be occasional evening work and one or two monthly weekend work events, either during the day or overnight
• Lead ongoing review of workflows, SOPs, and operating practices, driving measurable improvements in efficiency and quality of service delivery
• Own delivery against defined projects and programs; provide regular status reporting to leadership and clients, proactively managing risks and dependencies
• Lead root cause analysis for complex, cross-functional incidents in collaboration with application and delivery teams, translating findings into lasting remediation

Qualifications & Skills:

• Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
• 10+ years of experience in relevant hands-on systems engineering and administration in servers, networking, and operating systems; with heavy emphasis on Linux Server platforms and associated technologies
• 10+ years of experience as an Linux engineer or manager in a service provider or advanced IT organization operating in a 24x7 environment
• 3-5 years of management experience
• Demonstrated leadership of delivery teams serving regulated industries — specifically A&D, Utilities, Oil & Gas, Satellite, or federal/state/international government clients
• Solid understanding of IPv4 networking
• Solid understanding of RHEL CLI
• Comfort in cloud environments AWS and/or Azure including knowledge of how to manage virtual machines in the AWS or Azure environment
• Practical Knowledge of how to use ad-hoc as well as playbooks for ansible
• Solid understanding of how to manage users & groups
• Extensive experience in the use of the vi editor
• Extensive experience in the RHEL, Centos, or Alma/Rocky Linux environments
• Experience with Red Hat Enterprise Linux and Ansible preferred
• Certifications from RedHat, SUSE are preferred
• Great interpersonal and communication skills in order to work with team members and other managers
• Ability to follow IT change management governance & process.
• Strong analytical and critical thinking skills, Deadline and detail-oriented, strong ownership bias
• Experience with configuration management and automation tools
• Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)
• Experience working in ITSM tools, ServiceNow preferred

Working Conditions & Additional Requirements:

• Ability to obtain and maintain a U.S. government security clearance; some roles may require clearance at program outset
• Role is remote, but with occasional travel to client sites, government facilities, and apiphani offices domestically and internationally (up to 30%)
• Must be a U.S. person as defined under applicable export control regulations (ITAR/EAR)
• Some client engagements require work in physically secured or classified environments; candidate must meet all access requirements

Base Salary

$110,000—$140,000 USD

Company Benefits*

• Medical/dental/vision - 100% paid for employees, 50% paid for dependents
• Life and disability - 100% paid for employees
• 401K - 3% contribution, no employee contribution necessary
• Education and tuition reimbursement - up to $50K annually
• Accident, critical illness, hospital indemnity benefits offered through our providers
• Employee Assistance Program
• Legal assistance
• Paid Time Off - up to 6 weeks per year
• Sick Leave - up to 2 weeks per year
• Parental Leave - up to 12 weeks

* Benefits listed in the job description apply to employees working in the United States. For international employees, Apiphani partners with an Employer of Record, Deel, and provides all statutory benefits required under local law; certain U.S.-specific programs (such as EAP, legal assistance, etc.) may not be available outside the United States. The specific benefits package will be outlined in the local employment agreement issued through Deel.