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About ABC Legal Services ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We’re hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.

Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination. You’ll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC.

Why This Job Is Interesting

Every job we run is a physical-world logistics problem — get a real person to a real address, at a time they’ll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.

We’re also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You’ll help decide where that belongs in the product — and where it doesn’t.

Key Responsibilities

Own your product area end to end

• Own outcomes, not just output, for your area of the Service of Process product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app.

• Set and defend the priority order. Decide what gets built, what waits, and what we stop doing

• Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes.

Run your own discovery

• Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product.

• Run structured discovery with customers — interviews, win/loss input, support themes, usage data — and turn it into a written point of view about what to build and why.

• Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput determines whether we can deliver it.

Turn insight into shipped software

• Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction

• Own the backlog for your team(s) within our SAFe cadence: features and stories, acceptance, iteration planning, and PI planning.

• Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls

• Own launch readiness end to end: rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path.

• Own release quality for your area. We have no separate QA team: you decide what needs testing and to what depth, shape the test approach, and coordinate the business owners and operations partners who validate the work in their own domain.

• Make the go/no-go call, and confirm after release that what shipped does what the requirements said and that the customer and operational outcomes you predicted show up in production.

Partner with Operations as a first-class customer

• Treat internal operations as a product surface with real users and real cost. Tooling that saves an ops team minutes per job compounds across hundreds of thousands of jobs

• Find where automation, better routing, or better decision support removes manual work — and quantify what that work is worth before committing to it

Ship AI into the product responsibly

• ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area

• Define the accuracy bar, the human-review path, and the failure behavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance.

• Hold AI features to the same outcome accountability as everything else: measured agreement with the qualified human who would otherwise make the call.

Measure, and be accountable to the measurement

• Define the success metric for every initiative _before_ it ships, and name the dashboard where it will be watched.

• Pull your own numbers. You’ll have direct access to our analytics environment and reporting to decide what worked and what didn’t and act on it

Manage risk and compliance

• Understand the regulatory and evidentiary texture of this business: jurisdiction- specific service and filing requirements, chain-of-evidence integrity, proof of service standards, and the handling of sensitive case and party data.

• Identify compliance and operational risk early and design around it — a product decision that creates a defect in a proof of service is a legal problem, not a bug.

• Ensure changes clear the appropriate cross-functional review before release.

What We’re Looking For

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform).

• Demonstrated track record of running your own discovery and turning it into shipped requirements — not just executing a spec you were handed.

• Comfortable working directly with engineering across mobile, web, and backend teams simultaneously.

• Hands-on backlog ownership in a scaled agile environment — writing and accepting work, running iteration planning, and participating in quarterly planning. SAFe specifically is a plus; scaled agile of some kind is expected.

• Experience with B2B APIs, integrations, or platform products — versioning, developer-facing documentation, integration partners, enterprise technical requirements. This is where the role is most likely to center.

• Comfortable with data. You can pull your own numbers and build your own view rather than waiting on an analyst. SQL is a plus, not a requirement.

• Evidence that you’ve raised the product bar around you — introduced a discovery practice, moved a team from output to outcomes, or influenced peers and leaders who don’t report to you. This role carries a change mandate, not just a delivery mandate.

• Experience owning release quality without a dedicated QA team behind you — scoping what to test, running UAT with business stakeholders, and holding people who don’t report to you to a testing commitment. If you’ve only shipped with a QA org catching things downstream of you, this part of the job will be a real adjustment.

• Some go-to-market experience — comfortable partnering on launch messaging, sales enablement, or customer rollout, not just handing off a shipped feature and moving on.

• Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters.

• Bachelor’s degree or equivalent practical experience.

Nice to have

• Native mobile product experience (iOS/Android), especially apps used by a field workforce in real working conditions.

• Experience building for internal operators — where the product’s users are colleagues and their throughput _is_ the business.

• Experience shipping AI-assisted features, and a clear point of view on where automation should and shouldn’t replace human judgment.

• Legal services, legal tech, process serving, litigation support, courts, or another regulated / compliance-heavy industry background. Genuinely a plus, genuinely not required — we’ll teach you this domain.

Benefits

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per-year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance

Schedule: Full-Time Monday-Friday 8am-5pm

Salary Range: $110,000-$120,000 (depending on experience)

Location: Remote

Job Title: VP, Product Operations

Location:Canada – Remote OR Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities:

• Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
• Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
• Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
• Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
• Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
• Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
• Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
• Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
• Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
• Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
• Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
• Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
• Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
• Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
• Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
• MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
• Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
• Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
• Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
• Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: VP, Product Operations

Location:USA – Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities:

• Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
• Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
• Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
• Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
• Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
• Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
• Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
• Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
• Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
• Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
• Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
• Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
• Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
• Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
• Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
• MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
• Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
• Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
• Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
• Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: SVP, Product Management – Data Products & Strategy

Location:Canada – Remote or Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.

The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.

Key Responsibilities:

• Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
• Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships.
• Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office.
• Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions.
• Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance.
• Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution.
• Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion.
• Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property.
• Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value.
• Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations.
• Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions.
• Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape.
• Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors.
• Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies.
• Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field.
• 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines.
• Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results.
• Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability.
• Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change.
• Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations.
• Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes.
• Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders.
• Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred.
• Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred.
• Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred.
• Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: SVP, Product Management – Data Products & Strategy

Location:USA – Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.

The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.

Key Responsibilities:

• Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
• Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships.
• Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office.
• Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions.
• Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance.
• Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution.
• Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion.
• Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property.
• Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value.
• Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations.
• Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions.
• Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape.
• Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors.
• Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies.
• Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field.
• 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines.
• Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results.
• Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability.
• Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change.
• Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations.
• Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes.
• Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders.
• Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred.
• Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred.
• Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred.
• Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

Role Overview

We’re looking for a Staff Product Manager to own the SEO and AI visibility solutions we build for our clients: more than 20,000 real estate websites that rank independently, each in its own market, with its own authority, its own competitors, and a real business depending on the outcome. This is not the SEO of a single corporate domain or one large marketplace. It is a platform product, where one change to a template, a schema implementation, or the way we render content moves thousands of domains at once.

The mandate is an excellent organic discovery platform: technical foundations, page experience, conversion, content, measurement, migrations, and experimentation. AI search is a growing part of that. Our clients are evaluated by Google’s AI Overviews and AI Mode, by ChatGPT, Perplexity, and Gemini, and by every prospective seller who asks an assistant which agent they should call. The best people in this job design for three constituencies at once: the people who visit these sites, the crawlers and AI agents that read them, and the real estate business whose revenue depends on both.

This is not a job for someone who runs audits and hands recommendations to other people. You will set the strategy, ship with your own engineering team, and build the defaults, standards, and safeguards that make quality hold across the entire fleet. Most real estate professionals will never hire a technical SEO of their own. Our platform is how they get one.

What You’ll Do

• Own the product strategy and roadmap for organic discovery and AI visibility across every site on the platform, including what clients can see, control, and get credit for
• Own the technical foundations across every page type we generate: crawlability, indexation, rendering, internal linking, structured data, and page performance
• Productize what repeats. When the same issue or workflow shows up across the fleet, solve it once through better defaults, automation, shared capabilities, or safeguards
• Make our clients’ brands, listings, and expertise legible to AI assistants, and define how we measure citations and visibility across answer engines
• Run a real experimentation program: prove changes on representative cohorts of sites, establish incremental impact, then scale what works rather than shipping broadly and inferring impact afterward
• Own migration quality and regression prevention, including the standards, acceptance criteria, and automated checks that hold search quality as the platform ships
• Partner with the team building the next generation of our website platform so search is designed in from the start, and give every product team a low-friction path to the right implementation
• Set platform-level goals for organic performance, AI visibility, and client outcomes, and report against them to leadership

Who You Are

• 8+ years combined across SEO and product management, including 3+ years as a product manager shipping alongside engineering teams
• You have owned search for a platform that hosts many independent customer domains, such as a website builder, a hosting or commerce platform, or a multi-location or franchise network. Running search for one large marketplace or corporate domain is valuable experience, but the fleet problem is a different job and it is the one we have
• Deep technical foundation across rendering and JavaScript SEO, crawl and index management, information architecture, structured data, page performance, and migrations
• You treat bots and AI agents as users of a website alongside people, and you design for both without trading one against the other
• Obsessive about experimentation and measurement, including cohort testing, causal impact analysis, Search Console data at scale, log analysis, and the discipline to tell a result from a coincidence
• A current point of view on AI search, including how models discover, interpret, and cite a brand, and the judgment to separate what genuinely moves visibility from what is repackaged advice
• Fluent with AI as a working tool. You use it to investigate messy systems, establish ground truth quickly, prototype solutions, and unblock yourself rather than waiting on another team at every stage of discovery
• You get requirements implemented by teams you do not own, and you are welcome back afterward. What you write is sharp enough that a team of engineers can move without waiting on you
• Opinionated about prioritization. This space generates infinite work, and your judgment about what to ignore matters as much as what you ship

Preferred Qualifications

• Experience at a website platform such as Shopify, Wix, Squarespace, Webflow, WordPress, or Duda
• Experience with programmatic or template-driven SEO across large page inventories
• Local and entity-driven search experience, since our clients compete market by market
• Conversion and page experience work alongside acquisition, since traffic that does not convert does not help a client
• Background in PropTech, real estate, or another B2B2C category where the platform’s job is to make its customers win
• Experience building client-facing reporting or diagnostic tools for a non-technical audience

$150,000 - $180,000 a year

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Recruitment Notice: Luxury Presence employees will only contact candidates from an @luxurypresence.com email address. We may work with trusted recruiting partners who will contact you from their company’s email domain. If you have questions about the authenticity of a recruiting communication, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

Role Overview

We’re looking for a Staff Product Manager to own the SEO and AI visibility solutions we build for our clients: more than 20,000 real estate websites that rank independently, each in its own market, with its own authority, its own competitors, and a real business depending on the outcome. This is not the SEO of a single corporate domain or one large marketplace. It is a platform product, where one change to a template, a schema implementation, or the way we render content moves thousands of domains at once.

The mandate is an excellent organic discovery platform: technical foundations, page experience, conversion, content, measurement, migrations, and experimentation. AI search is a growing part of that. Our clients are evaluated by Google’s AI Overviews and AI Mode, by ChatGPT, Perplexity, and Gemini, and by every prospective seller who asks an assistant which agent they should call. The best people in this job design for three constituencies at once: the people who visit these sites, the crawlers and AI agents that read them, and the real estate business whose revenue depends on both.

This is not a job for someone who runs audits and hands recommendations to other people. You will set the strategy, ship with your own engineering team, and build the defaults, standards, and safeguards that make quality hold across the entire fleet. Most real estate professionals will never hire a technical SEO of their own. Our platform is how they get one.

What You’ll Do

• Own the product strategy and roadmap for organic discovery and AI visibility across every site on the platform, including what clients can see, control, and get credit for
• Own the technical foundations across every page type we generate: crawlability, indexation, rendering, internal linking, structured data, and page performance
• Productize what repeats. When the same issue or workflow shows up across the fleet, solve it once through better defaults, automation, shared capabilities, or safeguards
• Make our clients’ brands, listings, and expertise legible to AI assistants, and define how we measure citations and visibility across answer engines
• Run a real experimentation program: prove changes on representative cohorts of sites, establish incremental impact, then scale what works rather than shipping broadly and inferring impact afterward
• Own migration quality and regression prevention, including the standards, acceptance criteria, and automated checks that hold search quality as the platform ships
• Partner with the team building the next generation of our website platform so search is designed in from the start, and give every product team a low-friction path to the right implementation
• Set platform-level goals for organic performance, AI visibility, and client outcomes, and report against them to leadership

Who You Are

• 8+ years combined across SEO and product management, including 3+ years as a product manager shipping alongside engineering teams
• You have owned search for a platform that hosts many independent customer domains, such as a website builder, a hosting or commerce platform, or a multi-location or franchise network. Running search for one large marketplace or corporate domain is valuable experience, but the fleet problem is a different job and it is the one we have
• Deep technical foundation across rendering and JavaScript SEO, crawl and index management, information architecture, structured data, page performance, and migrations
• You treat bots and AI agents as users of a website alongside people, and you design for both without trading one against the other
• Obsessive about experimentation and measurement, including cohort testing, causal impact analysis, Search Console data at scale, log analysis, and the discipline to tell a result from a coincidence
• A current point of view on AI search, including how models discover, interpret, and cite a brand, and the judgment to separate what genuinely moves visibility from what is repackaged advice
• Fluent with AI as a working tool. You use it to investigate messy systems, establish ground truth quickly, prototype solutions, and unblock yourself rather than waiting on another team at every stage of discovery
• You get requirements implemented by teams you do not own, and you are welcome back afterward. What you write is sharp enough that a team of engineers can move without waiting on you
• Opinionated about prioritization. This space generates infinite work, and your judgment about what to ignore matters as much as what you ship

Preferred Qualifications

• Experience at a website platform such as Shopify, Wix, Squarespace, Webflow, WordPress, or Duda
• Experience with programmatic or template-driven SEO across large page inventories
• Local and entity-driven search experience, since our clients compete market by market
• Conversion and page experience work alongside acquisition, since traffic that does not convert does not help a client
• Background in PropTech, real estate, or another B2B2C category where the platform’s job is to make its customers win
• Experience building client-facing reporting or diagnostic tools for a non-technical audience

$170,000 - $200,000 a year

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Recruitment Notice: Luxury Presence employees will only contact candidates from an @luxurypresence.com email address. We may work with trusted recruiting partners who will contact you from their company’s email domain. If you have questions about the authenticity of a recruiting communication, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us:

Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.

Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg’s WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.

The Opportunity – Senior Product Manager II, Vendor Spend (Remote - USA / Canada)

Do you love product problems where real money moves, mistakes have consequences, and a better workflow is worth millions in time and trust? Are you a self-starter who thrives on technical depth, systems thinking, and genuine customer stakes? Then this role is for you.

We’re looking for an experienced Senior Product Manager to own Vendor Spend: the vendor-payment layer of Wrapbook. This role owns how production companies pay their vendors — every payment method, the workflows around each payment, and the tracking and reporting that show customers exactly what’s been paid. Your mandate is to broaden and speed up how vendors get paid, push toward straight-through processing, and open up net-new ways for productions to spend — while keeping every dollar accurate, compliant, and fraud-resistant.

This is one of the higher-leverage roles in the product org. Vendor payments touch cash flow, fraud and AML exposure, tax reporting, and the general ledger, and they sit at the crossroads of banking, accounting, and go-to-market. You’ll own a domain with high technical complexity, a large cross-team surface area, and a direct line to customer and business outcomes.

You’ll partner with a tenured engineering team, an experienced designer, and be a key product voice across the AP & Payments group and the teams upstream and downstream of you.

What You’ll Do:

• Own the roadmap and vision for Vendor Spend — aligning customer needs and business priorities into a clear, sequenced plan you can defend, and defining the success metrics that prove it’s working (adoption, cost and fraud reduction, revenue signals).

• Expand and streamline how productions pay AP vendors — ACH (moving toward faster settlement), checks, direct-to-bank processing, card payments, and international — reducing time-to-payment and pushing toward true straight-through processing.

• Lead the expense-management bet, a meaningful 0→1 opportunity: Wrapbook-issued spend/purchasing cards and virtual AP cards for invoice payments, including issuance, controls, and how card spend flows back into accounting.

• Advocate for accuracy, compliance, and fraud protection. Positive pay and check-fraud prevention, ACH transaction screening and AML controls, and vendor tax reporting (1099) are core to the domain, not afterthoughts.

• Partner with our banking infrastructure team on payment rails, defining clear service boundaries so vendor-payment workflows and the underlying bank transport evolve independently without surprises.

• Keep vendor payments correct in the ledger, partnering with Accounting so payments and their reconciliation flow cleanly into production accounting.

• Triage and prioritize competing demands from across the company — other product teams, Client Operations, Sales, Finance, Risk, Legal, and Support all touch this domain — managing them as part of your roadmap rather than as interruptions.

• Use AI tools daily to accelerate your workflow — from discovery and analysis to writing, code comprehension, and prototyping. We expect our PMs to be builders, not just strategists.

What You’ll Have:

• 5+ years of product management experience in a SaaS, fintech, or similarly complex technical environment.

• A track record of measurable outcomes, not just shipped features. You can point to products you drove that moved a real number — adoption, new market or segment access, cost or fraud reduction, revenue — and explain your specific contribution.

• Domain proximity to money movement. Background in accounts payable, vendor/B2B payments, card issuance, or accounting is strongly preferred, so you can go deep quickly rather than ramping from zero on how funds and ledgers actually work.

• A technical orientation. You reason with engineering about systems, data models, integrations, fund flows, and failure modes without heavy hand-holding.

• Active, daily AI usage in your PM workflow — not experimental and not just ChatGPT. You use LLMs, AI-assisted coding tools, and AI workflows as core parts of how you ship, and can articulate specifically how AI has changed your PM work and where it’s headed.

• Experience owning products with high cross-functional surface area, where other teams and stakeholders depend on the systems and workflows you own.

• Strong analytical and problem-solving skills with a bias toward action, balanced against the compliance and quality bar a payments product demands.

• Comfort with ambiguity — able to dive deep and become a subject-matter expert in an unfamiliar, technically complex domain.

• Excellent written and verbal communication. Clear, structured, decision-oriented writing that keeps engineering and cross-functional partners aligned.

• Data self-sufficiency. You independently pull and interpret data using tools like SQL, Pendo, Omni, or Snowflake to define, track, and measure product success.

• A growth mindset, and deep empathy for the customers and operators who live in these workflows every day.

Extra Points If You Have:

• Payments & domain depth: hands-on experience with AP / vendor payments, B2B money movement, or card issuance — including payment rails (ACH/NACHA, checks, positive pay, direct-to-bank, processor integrations like Stripe) and the tradeoffs in fund flows, settlement timing, and reconciliation. Ideally in fintech, payroll, accounting/ERP, or entertainment/production.

• 0→1 experience standing up a new payments or card capability under real ambiguity.

• Risk & compliance: fraud/AML controls, transaction screening, or tax reporting (1099) in a financial product.

• Scale-up experience at a high-growth SaaS company, maturing product process while keeping speed.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

#LI-Remote

ABOUT THE ROLE:

Rightway is looking for a Senior Product Manager to own claims adjudication, the system at the center of Rightway’s PBM. Adjudication covers the full lifecycle of a pharmacy claim: eligibility, coverage, pricing, rejections, overrides, and coordination of benefits. It is one of the most complex and consequential product areas at Rightway, and this role owns its strategy, roadmap, and delivery.

You will develop deep expertise in how pharmacy claims adjudicate today and use that to define where the platform goes next — working through real claim behavior alongside engineering, writing requirements precise enough to build against, setting the bar for correctness, and owning the validation approach that proves the system is ready for production volume. The role reports to the Director, Product Management, and operates with a high degree of independence. It requires someone who can take full ownership of a major product initiative and work cross-functionally across product, engineering, operations, clinical, and compliance.

WHAT YOU’LL DO:

• Own the vision, roadmap, and delivery plan for claims adjudication, including how it scales with volume, new clients, and new lines of business
• Build deep expertise in how pharmacy claims adjudicate across eligibility, coverage rules, pricing, rejections, overrides, and coordination of benefits, and turn that into a structured, prioritized plan
• Define the long-term strategy for how the platform evolves to support operational scale, regulatory requirements, and new lines of business, including Medicare
• Write clear specs, user stories, and acceptance criteria that engineering and QA can execute against, and lead backlog refinement, sprint planning, and release coordination in an agile environment
• Partner day to day with the adjudication engineering team to sequence work, manage dependencies, and resolve ambiguity in claim behavior quickly
• Set the bar for correctness and own the testing and claim certification approach that proves the system is ready for production volume
• Own readiness and rollout planning, including validation against real claim volume, parallel testing, and phased release
• Coordinate go-live readiness across operations, clinical, client success, and compliance so changes land without disruption to members or clients
• Partner with PBM operations, clinical, legal, and client success teams to ensure the platform meets workflow and regulatory requirements
• Manage the drug data, formulary, and prior authorization dependencies adjudication relies on, treating the internal teams who own them as first-class partners
• Define and track KPIs for claim accuracy, system performance, and reliability
• Act as the primary product point of contact for adjudication across the organization and with external partners

WHO YOU ARE:

• Bachelor’s degree required; 5 or more years of product management experience, preferably in healthcare or enterprise technology
• Experience with complex, rules-driven transaction processing systems such as claims adjudication, payments, or benefit administration, including responsibility for correctness and testing
• Experience leading a platform migration or major system transition from requirements through go-live
• Proven ability to lead cross-functional initiatives involving product, engineering, legal, and operations stakeholders
• Ability to work independently and drive execution with minimal direction
• Strong communicator who collaborates well across technical and non-technical teams
• Detail oriented and process focused, and comfortable in a domain where correctness is measured claim by claim
• Comfortable working across complex, data-heavy systems
• Curious and adaptable, willing to dig into unfamiliar and highly technical territory and find answers
• Experience working in or with PBMs, pharmacy claims, or pharmacy operations is a plus
• Familiarity with systems that support regulated healthcare markets, including Medicare, is a plus
• Knowledge of pharmacy-related data standards such as NCPDP or Medi-Span is a plus
• Exposure to APIs, system integrations, or healthcare data platforms is a plus
• An advanced degree in a relevant field (MBA, MPH, or a technical degree) is a plus

COMPENSATION:  $150,000 - $195,000 annually, in addition to bonus and equity

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

We offer a hybrid work environment. Most US-based positions can alsobeperformed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

Messaging is how ZipRecruiter shows up for job seekers when they are not on the site. Every day we send millions of emails and push notifications: new job alerts, fresh matches, communications from employers, and updates on applications already in flight. This portfolio is one of the largest single sources of job applications on ZipRecruiter, and it is the primary channel for re-engaging job seekers who would otherwise drift away.

You will own Product for this entire channel. That means deciding which messages exist and what each one is for, who receives them and when, how the portfolio balances message volume against job seeker trust and long-term retention, and how we decide for each job seeker the single best thing to send next.

The role sits at the center of the marketplace. Your messages carry the output of our matching and ranking models, so you will work daily with data science and machine learning teams. Your sends drive employer outcomes, so you will coordinate with employer-side Product teams on how to drive the most effective outcomes for them. And you own a channel with real constraints: deliverability, sender reputation, compliance, and a finite budget of seeker attention.

Key Focuses:

• Act as an Owner: Take full accountability for the jobseeker messaging domain, from portfolio-level KPI setting to the details of individual message performance.
• Optimize the portfolio: We send dozens of distinct message types. You will lead the thinking behind which, when, and how many messages we send, and via which channels.
• Obsess over your metrics: Applications delivered, job seeker activation and retention, unsubscribes and complaint rates, and the revenue carried by email placements. You will know how every message class contributes to each, and you will interrogate the why behind the numbers.
• Run on experiments: You will design experiments, read, and resolve them with judgment about long-term business health, looking beyond short-term engagement.
• Partner deep in the stack: Work with the engineering teams that own the messaging platform, with recommendations and matching teams on ranking and match quality inside your sends, and with the marketplace teams to understand how your product can move the needle on supply and demand.
• Protect the channel: Deliverability, sender reputation, compliance, and opt-in/opt-out systems are critical areas of Product focus.
• Voice of the Job Seeker: Serve as the voice of the job seeker for off-platform touchpoints. Talk to job seekers, run research, and develop the storyline behind how our messaging strategies impact the users and the business.

Minimum Qualifications:

• Proven Leadership: 5+ years of proven success in product management, with a record of delivering results.
• Deeply Analytical: You are a data-obsessed problem solver who doesn’t just look at dashboards but interrogates the “why” behind the numbers. You are comfortable in SQL and fluent in A/B experimentation.
• Lifecycle or Notifications Experience: You have owned email, push, or lifecycle messaging products at consumer scale, and you understand the tension between engagement volume and user trust.
• AI/ML Fluency: You understand how to leverage machine learning to solve user problems, and you have shipped product features powered by ranking, relevance, or recommendation models.
• Customer Obsession: You have a passion for speaking directly with your users and personally conducting user research.
• Strong Communication: You write and speak clearly, and collaborate well across engineering, data science, design, and go-to-market stakeholders.
• Self-Motivation: You are highly driven and thrive when given the autonomy to drive massive impact.

Preferred Qualifications:

• Marketplace Experience: Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare), where your work on one side had to account for outcomes on the other.
• Send-Decisioning or Growth Systems: Experience building message selection, frequency capping, or channel orchestration systems, or growth/CRM automation at scale.
• Deliverability Literacy: Working knowledge of email deliverability, sender reputation, and compliance regimes including SMS/RCS.

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

#LI-Remote

The US base salary range for this full-time position is $175,000-$235,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter’s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

We offer a hybrid work environment. Most US-based positions can alsobeperformed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

Messaging is how ZipRecruiter shows up for job seekers when they are not on the site. Every day we send millions of emails and push notifications: new job alerts, fresh matches, communications from employers, and updates on applications already in flight. This portfolio is one of the largest single sources of job applications on ZipRecruiter, and it is the primary channel for re-engaging job seekers who would otherwise drift away.

You will own Product for this entire channel. That means deciding which messages exist and what each one is for, who receives them and when, how the portfolio balances message volume against job seeker trust and long-term retention, and how we decide for each job seeker the single best thing to send next.

The role sits at the center of the marketplace. Your messages carry the output of our matching and ranking models, so you will work daily with data science and machine learning teams. Your sends drive employer outcomes, so you will coordinate with employer-side Product teams on how to drive the most effective outcomes for them. And you own a channel with real constraints: deliverability, sender reputation, compliance, and a finite budget of seeker attention.

Key Focuses:

• Act as an Owner: Take full accountability for the jobseeker messaging domain, from portfolio-level KPI setting to the details of individual message performance.
• Optimize the portfolio: We send dozens of distinct message types. You will lead the thinking behind which, when, and how many messages we send, and via which channels.
• Obsess over your metrics: Applications delivered, job seeker activation and retention, unsubscribes and complaint rates, and the revenue carried by email placements. You will know how every message class contributes to each, and you will interrogate the why behind the numbers.
• Run on experiments: You will design experiments, read, and resolve them with judgment about long-term business health, looking beyond short-term engagement.
• Partner deep in the stack: Work with the engineering teams that own the messaging platform, with recommendations and matching teams on ranking and match quality inside your sends, and with the marketplace teams to understand how your product can move the needle on supply and demand.
• Protect the channel: Deliverability, sender reputation, compliance, and opt-in/opt-out systems are critical areas of Product focus.
• Voice of the Job Seeker: Serve as the voice of the job seeker for off-platform touchpoints. Talk to job seekers, run research, and develop the storyline behind how our messaging strategies impact the users and the business.

Minimum Qualifications:

• Proven Leadership: 7+ years of proven success in product management, with a record of delivering results.
• Deeply Analytical: You are a data-obsessed problem solver who doesn’t just look at dashboards but interrogates the “why” behind the numbers. You are comfortable in SQL and fluent in A/B experimentation.
• Lifecycle or Notifications Experience: You have owned email, push, or lifecycle messaging products at consumer scale, and you understand the tension between engagement volume and user trust.
• AI/ML Fluency: You understand how to leverage machine learning to solve user problems, and you have shipped product features powered by ranking, relevance, or recommendation models.
• Customer Obsession: You have a passion for speaking directly with your users and personally conducting user research.
• Strong Communication: You write and speak clearly, and collaborate well across engineering, data science, design, and go-to-market stakeholders.
• Self-Motivation: You are highly driven and thrive when given the autonomy to drive massive impact.

Preferred Qualifications:

• Marketplace Experience: Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare), where your work on one side had to account for outcomes on the other.
• Send-Decisioning or Growth Systems: Experience building message selection, frequency capping, or channel orchestration systems, or growth/CRM automation at scale.
• Deliverability Literacy: Working knowledge of email deliverability, sender reputation, and compliance regimes including SMS/RCS.

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

#LI-Remote

The US base salary range for this full-time position is $215,000-$255,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter’s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

About ABC Legal Services ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We’re hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.

Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination. You’ll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC.

Why This Job Is Interesting

Every job we run is a physical-world logistics problem — get a real person to a real address, at a time they’ll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.

We’re also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You’ll help decide where that belongs in the product — and where it doesn’t.

Key Responsibilities

Own your product area end to end

• Own outcomes, not just output, for your area of the Service of Process product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app.

• Set and defend the priority order. Decide what gets built, what waits, and what we stop doing

• Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes.

Run your own discovery

• Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product.

• Run structured discovery with customers — interviews, win/loss input, support themes, usage data — and turn it into a written point of view about what to build and why.

• Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput determines whether we can deliver it.

Turn insight into shipped software

• Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction

• Own the backlog for your team(s) within our SAFe cadence: features and stories, acceptance, iteration planning, and PI planning.

• Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls

• Own launch readiness end to end: rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path.

• Own release quality for your area. We have no separate QA team: you decide what needs testing and to what depth, shape the test approach, and coordinate the business owners and operations partners who validate the work in their own domain.

• Make the go/no-go call, and confirm after release that what shipped does what the requirements said and that the customer and operational outcomes you predicted show up in production.

Partner with Operations as a first-class customer

• Treat internal operations as a product surface with real users and real cost. Tooling that saves an ops team minutes per job compounds across hundreds of thousands of jobs

• Find where automation, better routing, or better decision support removes manual work — and quantify what that work is worth before committing to it

Ship AI into the product responsibly

• ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area

• Define the accuracy bar, the human-review path, and the failure behavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance.

• Hold AI features to the same outcome accountability as everything else: measured agreement with the qualified human who would otherwise make the call.

Measure, and be accountable to the measurement

• Define the success metric for every initiative _before_ it ships, and name the dashboard where it will be watched.

• Pull your own numbers. You’ll have direct access to our analytics environment and reporting to decide what worked and what didn’t and act on it

Manage risk and compliance

• Understand the regulatory and evidentiary texture of this business: jurisdiction- specific service and filing requirements, chain-of-evidence integrity, proof of service standards, and the handling of sensitive case and party data.

• Identify compliance and operational risk early and design around it — a product decision that creates a defect in a proof of service is a legal problem, not a bug.

• Ensure changes clear the appropriate cross-functional review before release.

What We’re Looking For

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform).

• Demonstrated track record of running your own discovery and turning it into shipped requirements — not just executing a spec you were handed.

• Comfortable working directly with engineering across mobile, web, and backend teams simultaneously.

• Hands-on backlog ownership in a scaled agile environment — writing and accepting work, running iteration planning, and participating in quarterly planning. SAFe specifically is a plus; scaled agile of some kind is expected.

• Experience with B2B APIs, integrations, or platform products — versioning, developer-facing documentation, integration partners, enterprise technical requirements. This is where the role is most likely to center.

• Comfortable with data. You can pull your own numbers and build your own view rather than waiting on an analyst. SQL is a plus, not a requirement.

• Evidence that you’ve raised the product bar around you — introduced a discovery practice, moved a team from output to outcomes, or influenced peers and leaders who don’t report to you. This role carries a change mandate, not just a delivery mandate.

• Experience owning release quality without a dedicated QA team behind you — scoping what to test, running UAT with business stakeholders, and holding people who don’t report to you to a testing commitment. If you’ve only shipped with a QA org catching things downstream of you, this part of the job will be a real adjustment.

• Some go-to-market experience — comfortable partnering on launch messaging, sales enablement, or customer rollout, not just handing off a shipped feature and moving on.

• Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters.

• Bachelor’s degree or equivalent practical experience.

Nice to have

• Native mobile product experience (iOS/Android), especially apps used by a field workforce in real working conditions.

• Experience building for internal operators — where the product’s users are colleagues and their throughput _is_ the business.

• Experience shipping AI-assisted features, and a clear point of view on where automation should and shouldn’t replace human judgment.

• Legal services, legal tech, process serving, litigation support, courts, or another regulated / compliance-heavy industry background. Genuinely a plus, genuinely not required — we’ll teach you this domain.

Benefits

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per-year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance

Schedule: Full-Time Monday-Friday 8am-5pm

Salary Range: $110,000-$120,000 (depending on experience)

Location: Remote

About ABC Legal Services ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We’re hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.

Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination. You’ll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC.

Why This Job Is Interesting

Every job we run is a physical-world logistics problem — get a real person to a real address, at a time they’ll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.

We’re also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You’ll help decide where that belongs in the product — and where it doesn’t.

Key Responsibilities

Own your product area end to end

• Own outcomes, not just output, for your area of the Service of Process product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app.

• Set and defend the priority order. Decide what gets built, what waits, and what we stop doing

• Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes.

Run your own discovery

• Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product.

• Run structured discovery with customers — interviews, win/loss input, support themes, usage data — and turn it into a written point of view about what to build and why.

• Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput determines whether we can deliver it.

Turn insight into shipped software

• Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction

• Own the backlog for your team(s) within our SAFe cadence: features and stories, acceptance, iteration planning, and PI planning.

• Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls

• Own launch readiness end to end: rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path.

• Own release quality for your area. We have no separate QA team: you decide what needs testing and to what depth, shape the test approach, and coordinate the business owners and operations partners who validate the work in their own domain.

• Make the go/no-go call, and confirm after release that what shipped does what the requirements said and that the customer and operational outcomes you predicted show up in production.

Partner with Operations as a first-class customer

• Treat internal operations as a product surface with real users and real cost. Tooling that saves an ops team minutes per job compounds across hundreds of thousands of jobs

• Find where automation, better routing, or better decision support removes manual work — and quantify what that work is worth before committing to it

Ship AI into the product responsibly

• ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area

• Define the accuracy bar, the human-review path, and the failure behavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance.

• Hold AI features to the same outcome accountability as everything else: measured agreement with the qualified human who would otherwise make the call.

Measure, and be accountable to the measurement

• Define the success metric for every initiative _before_ it ships, and name the dashboard where it will be watched.

• Pull your own numbers. You’ll have direct access to our analytics environment and reporting to decide what worked and what didn’t and act on it

Manage risk and compliance

• Understand the regulatory and evidentiary texture of this business: jurisdiction- specific service and filing requirements, chain-of-evidence integrity, proof of service standards, and the handling of sensitive case and party data.

• Identify compliance and operational risk early and design around it — a product decision that creates a defect in a proof of service is a legal problem, not a bug.

• Ensure changes clear the appropriate cross-functional review before release.

What We’re Looking For

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform).

• Demonstrated track record of running your own discovery and turning it into shipped requirements — not just executing a spec you were handed.

• Comfortable working directly with engineering across mobile, web, and backend teams simultaneously.

• Hands-on backlog ownership in a scaled agile environment — writing and accepting work, running iteration planning, and participating in quarterly planning. SAFe specifically is a plus; scaled agile of some kind is expected.

• Experience with B2B APIs, integrations, or platform products — versioning, developer-facing documentation, integration partners, enterprise technical requirements. This is where the role is most likely to center.

• Comfortable with data. You can pull your own numbers and build your own view rather than waiting on an analyst. SQL is a plus, not a requirement.

• Evidence that you’ve raised the product bar around you — introduced a discovery practice, moved a team from output to outcomes, or influenced peers and leaders who don’t report to you. This role carries a change mandate, not just a delivery mandate.

• Experience owning release quality without a dedicated QA team behind you — scoping what to test, running UAT with business stakeholders, and holding people who don’t report to you to a testing commitment. If you’ve only shipped with a QA org catching things downstream of you, this part of the job will be a real adjustment.

• Some go-to-market experience — comfortable partnering on launch messaging, sales enablement, or customer rollout, not just handing off a shipped feature and moving on.

• Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters.

• Bachelor’s degree or equivalent practical experience.

Nice to have

• Native mobile product experience (iOS/Android), especially apps used by a field workforce in real working conditions.

• Experience building for internal operators — where the product’s users are colleagues and their throughput _is_ the business.

• Experience shipping AI-assisted features, and a clear point of view on where automation should and shouldn’t replace human judgment.

• Legal services, legal tech, process serving, litigation support, courts, or another regulated / compliance-heavy industry background. Genuinely a plus, genuinely not required — we’ll teach you this domain.

Benefits

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per-year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance

Schedule: Full-Time Monday-Friday 8am-5pm

Salary Range: $110,000-$120,000 (depending on experience)

Location: Remote

Job Title: VP, Product Operations

Location:Canada – Remote OR Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities:

• Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
• Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
• Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
• Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
• Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
• Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
• Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
• Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
• Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
• Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
• Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
• Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
• Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
• Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
• Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
• MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
• Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
• Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
• Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
• Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: VP, Product Operations

Location:USA – Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities:

• Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
• Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
• Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
• Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
• Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
• Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
• Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
• Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
• Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
• Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
• Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
• Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
• Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
• Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
• Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
• MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
• Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
• Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
• Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
• Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: SVP, Product Management – Data Products & Strategy

Location:Canada – Remote or Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.

The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.

Key Responsibilities:

• Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
• Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships.
• Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office.
• Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions.
• Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance.
• Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution.
• Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion.
• Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property.
• Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value.
• Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations.
• Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions.
• Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape.
• Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors.
• Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies.
• Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field.
• 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines.
• Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results.
• Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability.
• Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change.
• Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations.
• Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes.
• Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders.
• Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred.
• Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred.
• Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred.
• Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: SVP, Product Management – Data Products & Strategy

Location:USA – Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.

The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.

Key Responsibilities:

• Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
• Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships.
• Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office.
• Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions.
• Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance.
• Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution.
• Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion.
• Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property.
• Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value.
• Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations.
• Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions.
• Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape.
• Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors.
• Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies.
• Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field.
• 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines.
• Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results.
• Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability.
• Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change.
• Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations.
• Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes.
• Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders.
• Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred.
• Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred.
• Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred.
• Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

POSITION SUMMARY:

The Senior Product Manager leads the development and commercialization of future versions of on-market or new product lines including new features and service components of our flagship product, Panorama. This person supports the vision and strategic product roadmap for Panorama with the goal of extending its leading market share and value proposition. The Senior PM is responsible for the entire product lifecycle from concept to obsolescence, evaluation, and prioritization of new features and programs, a creation of product requirements and monitoring product performance in the field. The role combines strategic thinking with execution and will require a strong cross-functional leader and influencer.

PRIMARY RESPONSIBILITIES:

• Develop and execute the product roadmap for Horizon and Renasight.
• Deliver product requirements based on customer needs and operational limitations.
• Manage product performance and field all product support needs, working across departments, including Product Management, Molecular Biology R&D, Statistics R&D, Software Engineering, Sales & Marketing, Clinical/Medical, Operations, Regulatory, and Business Development.
• Develop quantitative product performance indicators, analyze and track performance data, and identify strategies for improvement across teams.
• Identify business opportunities and create business cases and financial models.
• Conduct VOC interviews, market research, and competitive analysis as a means to test and validate product features, improve customer satisfaction and support market growth.
• Support product marketing in the definition of product positioning – from market launch plans, pricing, and delivering key collateral content to marketing communications.
• Create written, data-based arguments and presentations to achieve buy-in from stakeholders
• Provide internal and external stakeholders with the appropriate updates on progress, vision, product roadmap, etc.

QUALIFICATIONS:

• Masters degree required, preferably in physical or life science, statistics, engineering discipline, or equivalent. PhD degree preferred.
• Minimum of 8 years of experience, which includes 4-5 years of product management, product/solution marketing, product commercialization, or strategic consulting experience.
• Experience with Prenatal products/education, medical devices, or diagnostics preferred.
• Expertise and experience in the Life Sciences industry preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to lead and motivate a cross-functional team
• Ability to understand technology and articulate customer value/benefit propositions
• Basic financial/economic modeling skills
• Proven excellence in both written and oral communications skill Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments.
• Proven organizational skills and extraordinary attention to detail, with an ability to manage multiple tasks simultaneously.
• Demonstrated experience influencing larger groups and leading a team in a successful project.
• Will consider scientific or technical project leads for candidates coming from research and development roles.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams

- FBI Cyber Crime resource page

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