We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

• Own the AI-first transformation of an entire industry. Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.

• Real traction, real scale. Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.

• A company where builders thrive. We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

• Global team, local energy. With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

• Equity and upside, not just a paycheck. Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY

As a Customer Success Manager (CSM), you will be responsible for a portfolio of accounts within our “high touch” engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience. Success in this role will be measured by key metrics such as revenue retention, revenue expansion, customer engagement, and account adoption outcomes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Customer Ownership & Engagement

• Manage a dedicated book of business within a high-touch engagement model, serving as the primary point of accountability for customer success.
• Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements.
• Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders—including champions, administrators, and executive sponsors—to ensure continuity, alignment, and long-term partnership.
• Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products to maximize long-term customer value.
• Share best practices related to user adoption, system administration, and maintenance workflow optimization to help customers achieve their desired business outcomes.
• Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs.
• Drive consistent customer engagement across multiple channels, including email, phone, video conferencing, webinars, and onsite visits as needed.
• Conduct proactive outreach to non-engaged or at-risk accounts to assess customer needs, satisfaction, and overall partnership health.
• Complete a defined number of customer touch points each week (e.g., phone calls placed and meetings hosted) to maintain momentum and visibility across accounts.

AI-Enabled Execution

• Leverage AI daily to prepare for meetings, execute engagements, summarize outcomes, and deliver timely follow-ups.
• Use AI to reduce manual effort, improve efficiency, and drive consistency across the customer lifecycle
• Promote and support adoption of UpKeep’s AI capabilities by guiding customers in transforming manual workflows with UpKeep Intelligence and related AI solutions.

Revenue Retention

• Proactively monitor account health scores, usage trends, and risk indicators to identify and mitigate churn or downgrade risks.
• Rally internal executives and senior stakeholders for key renewal discussions and high-risk customer situations to reinforce partnership value and executive alignment.
• Partner closely with the Retention Team to resolve churn and downgrade requests and reinforce long-term customer value.

Revenue Expansion & Renewals

• Identify expansion opportunities through proactive discovery and make strategic recommendations for plan upgrades, additional users, or additional products.
• Collaborate with the Sales team to support renewal confirmations and expansion motions, particularly within high-ARR accounts.

Cross-Functional Collaboration & Process Improvement

• Partner with Technical Support, Professional Services, Sales, and Product teams to address customer needs and deliver a seamless, high-quality customer experience.
• Contribute to the continuous improvement of internal processes, playbooks, and standard operating procedures.

TRAVEL

• Ability to travel up to once per quarter for customer onsite visits.

EXPERIENCE

• Bachelor’s Degree a plus in business, communications, or similar field
• 2+ years experience in a customer-facing customer success or account management role
• Experience with Salesforce
• Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
• Experience with a previous cloud-based or SaaS company

KNOWLEDGE

• Ability to honor deadlines and follow through on commitments
• Outstanding prioritization, organization, and time management skills
• Strong written and verbal communication skills. Ability to manage multiple streams of communication
• Strong web presentation skills
• Basic technical aptitude to understand how to troubleshoot issues and provide effective solutions
• Possess ability to diagnose non-technical issues and prescribe next steps
• Possess ability to set clear expectations with customers
• Possess ability to be assertive but empathetic during customer interactions
• Skillful at managing relationships
• Possess basic business acumen to understand how business principles relate to customer success

DESIRED BEHAVIORS

• Self-starter that thrives in fast-paced environments
• Works well with others
• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs.
• Takes responsibility for their own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
• Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives.
• Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.

COMPENSATION

This role will receive a competitive base salary + company bonus + variable + benefits. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $75,000 - $82,500 USD per year.

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve.  In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator,we’re not just building software.  We’re defining a new category for the built world.

Learn More!

www.upkeep.com

www.upkeep.com/careers

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers.

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team –  you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.

Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels.

What you’ll do:

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise.
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality

• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
  • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
  • Drive and track your customers’ achievement of business goals and realization of value through Wiz
  • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
  • Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings

• Advocate for your Customers– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

  • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise

• Partner cross-functionally with internal teams to improve processes
• Assist other TAMs with technical escalations
• Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

What you’ll bring

• Overall

  • Examples include: Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.
  • 5-8yrs of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes

• Technical Knowledge

  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges.
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.
  • Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
  • Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.
  • Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies.

• Account Management and Customer Success

  • Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.
  • Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.
  • Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.
  • Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets
  • Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.
  • Extensive experience crafting customer-facing artifacts and decks
  • Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 03:00 - 20:00 EST

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 07.00 - 18.00 EST time zone

Please state your languages and submit CVs in English

We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

• Own the AI-first transformation of an entire industry. Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.

• Real traction, real scale. Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.

• A company where builders thrive. We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

• Global team, local energy. With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

• Equity and upside, not just a paycheck. Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY

As a Customer Success Manager (CSM), you will be responsible for a portfolio of accounts within our “high touch” engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience. Success in this role will be measured by key metrics such as revenue retention, revenue expansion, customer engagement, and account adoption outcomes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Customer Ownership & Engagement

• Manage a dedicated book of business within a high-touch engagement model, serving as the primary point of accountability for customer success.
• Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements.
• Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders—including champions, administrators, and executive sponsors—to ensure continuity, alignment, and long-term partnership.
• Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products to maximize long-term customer value.
• Share best practices related to user adoption, system administration, and maintenance workflow optimization to help customers achieve their desired business outcomes.
• Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs.
• Drive consistent customer engagement across multiple channels, including email, phone, video conferencing, webinars, and onsite visits as needed.
• Conduct proactive outreach to non-engaged or at-risk accounts to assess customer needs, satisfaction, and overall partnership health.
• Complete a defined number of customer touch points each week (e.g., phone calls placed and meetings hosted) to maintain momentum and visibility across accounts.

AI-Enabled Execution

• Leverage AI daily to prepare for meetings, execute engagements, summarize outcomes, and deliver timely follow-ups.
• Use AI to reduce manual effort, improve efficiency, and drive consistency across the customer lifecycle
• Promote and support adoption of UpKeep’s AI capabilities by guiding customers in transforming manual workflows with UpKeep Intelligence and related AI solutions.

Revenue Retention

• Proactively monitor account health scores, usage trends, and risk indicators to identify and mitigate churn or downgrade risks.
• Rally internal executives and senior stakeholders for key renewal discussions and high-risk customer situations to reinforce partnership value and executive alignment.
• Partner closely with the Retention Team to resolve churn and downgrade requests and reinforce long-term customer value.

Revenue Expansion & Renewals

• Identify expansion opportunities through proactive discovery and make strategic recommendations for plan upgrades, additional users, or additional products.
• Collaborate with the Sales team to support renewal confirmations and expansion motions, particularly within high-ARR accounts.

Cross-Functional Collaboration & Process Improvement

• Partner with Technical Support, Professional Services, Sales, and Product teams to address customer needs and deliver a seamless, high-quality customer experience.
• Contribute to the continuous improvement of internal processes, playbooks, and standard operating procedures.

TRAVEL

• Ability to travel up to once per quarter for customer onsite visits.

EXPERIENCE

• Bachelor’s Degree a plus in business, communications, or similar field
• 2+ years experience in a customer-facing customer success or account management role
• Experience with Salesforce
• Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
• Experience with a previous cloud-based or SaaS company

KNOWLEDGE

• Ability to honor deadlines and follow through on commitments
• Outstanding prioritization, organization, and time management skills
• Strong written and verbal communication skills. Ability to manage multiple streams of communication
• Strong web presentation skills
• Basic technical aptitude to understand how to troubleshoot issues and provide effective solutions
• Possess ability to diagnose non-technical issues and prescribe next steps
• Possess ability to set clear expectations with customers
• Possess ability to be assertive but empathetic during customer interactions
• Skillful at managing relationships
• Possess basic business acumen to understand how business principles relate to customer success

DESIRED BEHAVIORS

• Self-starter that thrives in fast-paced environments
• Works well with others
• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs.
• Takes responsibility for their own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
• Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives.
• Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.

COMPENSATION

This role will receive a competitive base salary + company bonus + variable + benefits. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $75,000 - $82,500 USD per year.

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve.  In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator,we’re not just building software.  We’re defining a new category for the built world.

Learn More!

www.upkeep.com

www.upkeep.com/careers

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers.

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team –  you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.

Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels.

What you’ll do:

• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise.
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality

• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
  • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
  • Drive and track your customers’ achievement of business goals and realization of value through Wiz
  • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
  • Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings

• Advocate for your Customers– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

  • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
• Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise

• Partner cross-functionally with internal teams to improve processes
• Assist other TAMs with technical escalations
• Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

What you’ll bring

• Overall

  • Examples include: Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.
  • 5-8yrs of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes

• Technical Knowledge

  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges.
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications.
  • Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
  • Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.
  • Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies.

• Account Management and Customer Success

  • Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers.
  • Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets.
  • Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic.
  • Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets
  • Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.
  • Extensive experience crafting customer-facing artifacts and decks
  • Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $4/hr or $693.33/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $4/hr or $693.33/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $4/hr or $693.33/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 03:00 - 20:00 EST

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 07.00 - 18.00 EST time zone

Please state your languages and submit CVs in English

Headquarters: Delhi

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.   Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.   Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.   About the Role Our dynamic team is committed to delivering top-notch customer experiences and innovative solutions. We are seeking a dedicated Product Solution Engineer to join our team and bridge the gap between our development and support teams, ensuring seamless resolution of customer issues.   Key Responsibilities  - Act as the primary point of contact for customer issues related to courses, communities, client Portal, credentials and collab  on our Creator Platform - Handle customer tickets promptly, ensuring timely and effective resolution. - Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues. - Provide clear and concise communication to customers regarding the status and resolution of their issues. - Maintain detailed records of customer interactions and resolutions in our ticketing system. - Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives. - Utilize your knowledge of APIs, databases, and UI technologies to analyze and resolve technical problems. - Develop and maintain documentation for troubleshooting processes and solutions.   Requirements  - Proven experience in a technical support or product solution role, preferably within a SaaS environment. - Proficiency in agile methodology and experience working in agile teams. - Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs. - Strong problem-solving skills and the ability to think analytically. - Excellent communication and interpersonal skills.- Ability to work independently and manage multiple priorities in a fast-paced environment.    Preferred Qualifications  - Experience with additional programming languages or frameworks. - Familiarity with other customer support tools and ticketing systems. - Previous experience in a customer-facing role.   Why Should You Join Us? At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.    Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.   EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/highlevel-product-solutions-engineer-creator-platform

OUR ORIGIN STORY 🎂

In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our close to 150 employees are spread all across the United States. Those 150 employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest Real Estate Brokerages in the nation.

But, despite being happy with what we’ve achieved we know that as industry leaders in our space there’s a lot of work left to be done. All of the growth and success that has happened is a result of us obsessing over building cutting edge software that makes the Real Estate world a better place. We know this only happens by hiring people who don’t just come up with out of the box ideas but hiring people who actually see those ideas through and bring them to life. As we’ve grown, we’ve been fortunate enough to hire plenty of people who possess that quality and realize it’s equally important to hire people who can pair that skill with empathy, collaboration, and a keen sense of urgency. If you’re looking to join a company where you can have real impact and surround yourself with an incredible team of people then look no further.

SKYSLOPE’S CORE VALUES 💪🏻

These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are:

Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches I Fun

Learn more about our core values from our CEO, Tyler Smith here!

THE JOB 💻

As SkySlope’s newest Customer Support Technician, you’ll be responsible for providing exceptional customer, technical, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider. Specifically, you’ll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system.

Our Customer Support Team operates on a 24⁄7 basis 364 days out of the year, including all major holidays. Each team member is assigned to a 4x10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.

DAY-TO-DAY RESPONSIBILITIES 📞

• Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
• Contributing to the efficiency of the software support department, while also supporting their team members
• Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
• Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
• Identifying, testing, and escalating websites issues to QA as necessary
• Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
• Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

REQUIRED EXPERIENCE & EDUCATION 🎓

• Experience providing a high level of customer service, preferably in a technology environment or call center
• Experience multi-tasking multiple responsibilities
• Experience with both Microsoft and Mac platforms
• Experience using a variety of different web browsers
• Ability to type 40+ WPM
• Excellent written and verbal communication skills
• Excellent teamwork skills

$24.50 - $24.50 an hour

Medical Insurance – Company pays flat dollar amount towards premium

There are 3 plan options

Our Medical Insurance plans are provided through United Healthcare

The United Healthcare HMO is only offered to California residents

Eligibility begins 1st of the month following date of hire

Per Paycheck (24 pay periods a year)

Employee costs per tier are as follows:

UHC HDHP/HSA

Employee Only  $58.92

Employee + Child $147.30

Employee + Spouse $175.78

Employee + Family $259.24

UHC PPO

Employee Only $104.10

Employee + Child $244.63

Employee + Spouse $289.91

Employee + Family $422.63

UHC HMO (CA residents only)

Employee Only $84.56

Employee + Child $198.71

Employee + Spouse $235.49

Employee + Family $343.29

Dental Insurance – Company pays 75% of monthly premium only on Base Plan

This PPO plan is administered through Principal

Eligibility begins 1st of the month following date of hire

Principal Dental Base Plan

Employee Only $4.19

Employee + Child $11.73

Employee + Spouse $8.50

Employee + Family $17.20

Principal Dental Buy-Up Plan

Employee Only $6.65

Employee + Child $19.53

Employee + Spouse $13.51

Employee + Family $28.35

Vision Insurance – Company pays 100% of monthly premium

This plan is administered through Principal (VSP choice network)

Eligibility begins 1st of the month following date of hire

Basic Life and AD&D Insurance (with additional Voluntary Plans available) – Company paid plan with a guarantee issue amount of $25,000.

Plan is administered through Principal

Eligibility begins 1st of the month following date of hire

Pricing varies for additional coverage, based upon age, coverage and dependent classification

Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being.

Plan is administered through Principal

Eligibility begins 1st of the month following date of hire

Pricing varies, based upon age

Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident.

Employee Only $4.39

Employee + Spouse $6.73

Employee + Child(ren) $7.49

Employee + Family $11.50

Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital

Employee Only $6.85

Employee + Spouse $17.43

Employee + Child(ren) $11.41

Employee + Family $22.84

Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness.

Pricing varies, based upon age

Flexible Spending Account – A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs.

Plan is administered through Discovery Benefits

Eligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month

Health Savings Account (HSA)– A tax savings account for employees enrolled in a High Deductible Health Plan. You can put money into this account to pay for certain out-of-pocket health care costs

Plan is administered through Discovery Benefits

Eligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month

Must be enrolled in the UHC HDHP/HSA medical plan with SkySlope to be eligible

SkySlope contributes $300 to an individual HSA and $600 to a family HSA

401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings

Plan is administered through Principal

Eligibility begins first pay date after 90 days of employment

Auto-enrollment after eligibility at 3% of gross annual earnings

Defer between 1% and 40% of eligible contribution

Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan, based upon the average purchase price for the quarter.

Plan administered through Fidelity

Eligibility begins first pay date after 90 days of employment

May contribute after-tax dollars from 3% to 15% of base earnings

Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires

PTO accrual begins after 90 days of employment

16 Paid Holidays

11 observed, 5 floating (used for personal holidays)

List of observed holidays published annually

Eligibility begins on your first day of employment

Bereavement Leave – Company will provide you with the following off to grieve the loss of a loved one.

5 paid days of leave for an immediate family member. This is a spouse, child, parent, grandparent.

1 paid day of leave for a close non-family member.

Discounts through Fidelity - Purchasing discounts for wireless, car rentals, hotels and more…

Pet Insurance through Nationwide- 50%, 70% reimbursement plans available through Nationwide with options for wellness. SkySlope contributes $20 a month, per pet, up to 2 pets towards the cost of the plan

Paid Parental Leave - All full-time regular employees are eligible for SkySlope’s Paid Parental Leave program, which provides employees with up to six (6) weeks of pay following the birth or placement of a new child. Paid Parental Leave must be taken within the first 6 months of the birth or placement of a new child. Employees will be paid at their regular rate of pay based upon their normal work schedule, up to a maximum of forty (40) hours per week.

Dayforce Wallet- All full-time regular employees will have access to sign up for Dayforce Wallet. Dayforce Wallet is a program provided by our payroll provider that allows employees to access their pay on-demand as soon as it is earned, without waiting for their standard payday.

Waldorf University discounts and perks- 10% off tuition for employees and their families, free text books, and scholarship opportunities available

Child Literacy Assistance Program discount- Discounted annual membership to Luminous Minds, an online resource center created to help with child literacy struggles. $85 for 1 year membership as a SkySlope Employee.

$1,000 Employee Referral bonuses- SkySlope will give every referrer $1,000 (post-tax) after a referee passes their 90 day mark.

In addition to the above you also receive other perks like our Annual Employee Appreciation Day and additional internal company events.

SkySlope, is an Equal Opportunity employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status,

national origin, sexual orientation, gender identity or expression (including transgender status), genetic

information or any other characteristic protected by applicable law.

We sincerely thank you for taking the time to review our open positions and hope you’ll take the time to submit a concise and thoughtful application.

Still thinking about applying? Waiting to hear back from us? Check out our social media in the meantime!

SkySlope | Facebook | Instagram | YouTube | LinkedIn | Twitter

Your privacy is important to us. Learn more about what data is collected and how we use it here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.