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Support Manager, Customer Support – APAC

Manages customer support operations and team for APAC region, overseeing customer service delivery for hospitality software platform.

Lead Posted 2 days ago Jobicy AI
What this role involves
What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent...
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Support Manager, Customer Support – LATAM

Manages customer support team for LATAM region, overseeing ticket resolution and customer satisfaction for hospitality software platform.

Lead Posted 2 days ago Jobicy AI
What this role involves
What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent...
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Support Technical Application Support Manager at StarCompliance

Lead a technical support team, manage escalations, drive operational excellence, and mentor support professionals in a SaaS compliance technology environment.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

Role

StarCompliance is seeking an experienced and highly motivated  Technical/Application support manaer (Associate Director) to lead our UK-based Client Support Services team. This is a key leadership role responsible for delivering exceptional support experiences to our global client base while driving operational excellence, technical leadership, and continuous improvement across our support function.

Reporting directly to the Head of Client Support Services & Environments, you will lead a team of technical support professionals, champion a culture of accountability and development, and serve as a senior escalation point for complex client and platform issues.

The successful candidate will bring a unique combination of strong people leadership, customer focus, and deep technical expertise within SaaS and cloud-based environments. You will be equally comfortable coaching team members, engaging with senior client stakeholders, and leading the investigation and resolution of complex technical challenges. This is an exciting opportunity to play a pivotal role within one of the fastest-growing SaaS companies in compliance technology, helping shape the future of support operations while ensuring our clients receive an exceptional service experience.

Responsibilities

  • Lead, mentor and develop a high-performing team of technical support professionals.

  • Drive a culture of accountability, collaboration, continuous improvement and customer excellence.

  • Act as the senior escalation point for critical client incidents and complex technical issues.

  • Partner closely with Product, Professional Services, Relationship Management and Sales teams to ensure effective resolution of customer challenges.

  • Oversee support operations, ensuring service levels, response times and customer satisfaction targets are consistently achieved.

  • Identify opportunities to improve support processes, tooling, automation and operational efficiency.

  • Provide leadership during major incidents, coordinating cross-functional teams and stakeholder communications.

  • Analyze support trends, root causes and service metrics to drive proactive improvements.

  • Support strategic initiatives relating to platform reliability, scalability and client experience.

Skills and Experience

  • Proven experience leading and developing technical support, service delivery, operations or customer support teams within a SaaS environment.

  • Extensive experience of managing teams in fast-paced, high-growth technology organizations.

  • Strong technical background supporting enterprise web applications and cloud-based platforms, including application hosting and operational support.

  • Advanced knowledge of Microsoft SQL Server, SSMS and T-SQL.

  • Strong understanding of incident management, problem management, root cause analysis and service improvement methodologies.

  • Demonstrated ability to lead complex technical investigations involving multiple stakeholders and systems.

  • Exceptional communication and stakeholder management skills, with the ability to engage effectively at all levels, from technical specialists to senior client executives.

  • Proven ability to coach, mentor and develop individuals while building highly engaged and high-performing teams.

  • Strong organizational and prioritization skills with the ability to manage multiple competing priorities in a dynamic environment.

Minimum Qualifications

Bachelor’s degree or equivalent combination of education and relevant experience.

About StarCompliance

StarCompliance is one of the fastest growing SaaS technology companies in Compliance software. All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Support Head of Customer Success

Leads and manages the customer success team to ensure client retention, satisfaction, and revenue growth for a monetization platform.

Lead Posted 5 days ago Jobicy AI
What this role involves
RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly...
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Support Client Services Director - Promotional Medical Education (Medical Communications) at Avalere

Directs client services operations for medical education and communications initiatives, managing team delivery and client relationships.

Lead Hybrid Posted 5 days ago RemoteFirstJobs Product
What this role involves

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.

Location: Flexible, hybrid and/or remote. Chicago or Philadelphia area is preferrable but not essential.

About the role

You will provide strategic oversight across large and complex marketing and promotional medical education accounts, ensuring delivery models, account strategy, and commercial performance create sustained value for both clients and the business. You will bridge operational leadership and senior commercial direction by shaping account evolution, strengthening strategic partnerships, and elevating team capability across integrated, multi-channel programmes. As a trusted strategic leader, you will drive forward-thinking solutions that enhance engagement, efficiency, and growth, while overseeing a broad portfolio and building influential relationships with senior client stakeholders.

What you’ll do

  • Provide senior strategic oversight across large, complex, or global medical communications programmes (marketing, promotional medical education and medical affairs).
  • Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long‑term value.
  • Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings.
  • Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.
  • Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise.
  • Act as a senior escalation point for internal teams and client partners.
  • Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement.
  • Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth.
  • Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability.
  • Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes.

About you

  • Ideally 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments.
  • Experience delivering across HealthcareMarketing, Promotional Medical Education and Medical Affairs projects with understanding of regulatory frameworks and compliance requirements.
  • Proven experience leading complex, multidisciplinary scientific communication programmes.
  • Strong track record in organic account growth, proposal development, or new business initiatives.
  • Confident advising on and delivering integrated engagement models, including scientific exchange, education, congress strategy, digital solutions, and omnichannel approaches.
  • Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders.
  • Strategic thinker with strong commercial acumen, understanding value creation, margin, scope, and negotiation dynamics.
  • Demonstrated leadership capability—experienced in coaching, developing, and empowering teams.
  • Bachelor’s degree required; life sciences, healthcare, or business-related disciplines preferred.

$180,000 - $200,000 a year

We are committed to offering a competitive and fair salary that reflects your location, skills and the experience you will bring to our team. Salary ranges posted are dependent upon experience.

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy noticebefore applying to Avalere Health.

We may use AI tools to support elements of the hiring process, such as reviewing applications, analyzing CV/resumes, assessing responses, or transcribing interviews. These tools assist our Talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please review our candidate privacy policy.

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Support Head of Customer Success (SaaS)

Leads customer success strategy and team to ensure SaaS clients achieve their goals and maximize product value.

Lead Posted 6 days ago Himalayas
What this role involves
about usHaut. AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions.
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Support Team Lead Customer Success

Leads a customer success team to manage client relationships, drive retention, and ensure customer satisfaction with company products and services.

Lead Posted 7 days ago Jobicy AI
What this role involves
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy...
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Support Manager, Customer Success Managers, EMEA

Manages and leads a team of customer success managers in EMEA to drive customer retention, satisfaction, and expansion for GitLab DevSecOps platform.

Lead Remote Posted 7 days ago Jobicy AI
What this role involves
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...
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Support Manager, Customer Success Managers, EMEA

Manages a team of customer success managers in EMEA region, overseeing customer satisfaction, retention, and account growth for GitLab's DevSecOps platform.

Lead Posted 7 days ago Jobicy AI
What this role involves
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...
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Support Manager, Customer Success Managers, EMEA

Manages a team of Customer Success Managers across EMEA region, overseeing customer retention, satisfaction, and strategic account growth.

Lead Remote Posted 7 days ago Jobicy AI
What this role involves
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...
Read the full description
Support Manager, Customer Success Managers, EMEA

Manages a team of customer success managers in EMEA region to ensure customer satisfaction, retention, and successful product adoption.

Lead Posted 7 days ago Jobicy AI
What this role involves
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...
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Support Supervisor (Bilingual)

Supervises customer support staff, ensures service standards are met, and manages team performance to maintain customer satisfaction.

Lead Posted 28 days ago Jobicy AI
What this role involves
The Supervisor (Bilingual) supports Customer Support Services to ensure customers are satisfied and staff performance meets business needs, operational expectations, and established service standards. This role directs and supervises staff...
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