Who We Are:We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world.

Remote | Full-Time – 40 hours a week Schedule: 9:00 am - 5:00 pm EST Remote VA PH is looking for a fun, engaging, and camera-confident creator to become the face of the brand’s social media.

Job DescriptionJumpstart Your Sales Career with a Trusted Brand Looking for a meaningful career with local impact and national brand power?

Decile Group (https://decilegroup.com) is transforming venture capital into a force for good in the world. We are working to launch 10,000 next-generation venture capital firms by 2030, fundamentally changing the face of venture capital.

We operate an integrated platform for modern venture capital, spanning education, software, and fund operations. VC Lab trains the next generation of fund managers. Decile Hub provides AI-enabled tools for fund operations. Start Fund enables managers to launch institutional-grade funds in under 24 hours. Decile Capital deploys capital into emerging managers.Together, these offerings make venture capital more accessible to anyone with world-class ideas and execution.

Role Overview:

We’re hiring a Deals Associate to support a portfolio of emerging venture capital firms. You’ll help fund managers with deal review and best practices as they deploy capital across the full arc of the process — sourcing, filtering, diligence, execution, and portfolio follow-up. Your work centers on three things: helping review and strengthen deal memos and providing feedback and diligence guidance, supporting programs that share strong opportunities across the platform, and maintaining a scouting network that surfaces deals matched to each fund’s thesis.

This is a remote position.

What You’ll Do:

Deal Review:

• Review fund deals and prepare structured feedback on memos — reinforcing the memo as an internal tool for building investment conviction, as a checkpoint that records key decision factors, and as a deal-level fundraising asset that shows LPs a rigorous, repeatable process
• Assist with deal intake, pipeline tracking, and due diligence workflows across sourcing, filtering, diligence, execution, and portfolio follow-up
• Prepare summaries and notes, including on the intricacies of deal documents — SAFEs, convertible instruments, priced rounds, and side letters

Deal Sharing:

• Support programs that share deals across Decile platform managers and bring in opportunities from outside sources, so strong deals reach the funds best positioned to back them
• Help route each opportunity to the right funds by thesis, stage, and geography, supporting channels for co-investment and referral

Deal Scouting:

• Support programs to engage deal scouts, matching opportunities to each fund’s investment thesis
• Help maintain the scout network and keep quality high, turning a global community into a durable sourcing advantage

What You Have:

• 1-3 years of professional experience in VC, startups, operations, consulting, or any role where you considered complicated investment opportunities and communicated with external stakeholders
• A genuine understanding of the startup and venture investing ecosystem — how deals originate and how founders, funds, and LPs actually operate
• Comfort with CRM tools and data management (specific platform experience not required — you’ll learn Decile Hub quickly)
• Fluency with modern AI frameworks and tools, and a habit of using them to optimize and scale your own workflow
• Excellent written communication and attention to detail
• You move fast, follow up relentlessly, and take pride in closing loops

Nice to Have

• Venture Institute or VC Lab Residency alumni
• Experience as a founder or operator who has built and raised for a company, and lived the deal process from the other side of the table
• Prior exposure to venture capital, fundraising, or investor relations

What We Offer

• Meaningful exposure to institutional venture capital fundraising
• Opportunity to work directly with top-caliber investors
• Competitive compensation commensurate with experience
• Remote-first work environment with world-class teammates
• A working schedule including flexible PTO

Scam Warning

VC Lab and Decile Group never conduct hiring interviews via chat, and we will never ask candidates to send money, purchase equipment, or share financial information. Scammers may impersonate real employee names. If you are contacted about a role outside our official channels, do not engage.

$60,000 - $80,000 a year

How to Apply:

To apply, please submit the following:

1. Resume

2. LinkedIn profile

3. Cover letter outlining any portfolio diligence support you’ve provided and measurable results.

If you don’t tick every box above, we’d still encourage you to apply. We’re building a diverse team whose skills balance and complement one another.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Application Engineer.

About the job

This position is needed to drive the design, development, and end-to-end testing of core financial application components within Oracle Fusion and its integrated Zuora billing ecosystem. The engineer will act as a key technical partner, collaborating directly with cross-functional track leads, business stakeholders, and functional analysts to translate complex accounting and finance requirements into robust, scalable software solutions..

Responsibilities

In this role, you’ll:

• End-to-End Component Engineering: Design, develop, robustly code, and test enterprise financial application components within Oracle Fusion Cloud Financials and integrated billing systems like Zuora.
• Cross-Functional System Integration: Maintain seamless data flows, pipelines, and technical interfaces bridging Oracle Fusion with Zuora billing and other upstream/downstream platforms.
• Technical Requirement Translation: Collaborate closely with functional analysts, business users, and financial track leads to translate complex business logic and accounting workflows into scalable technical specifications.
• Release & Testing Orchestration: Support System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles, ensuring all custom configurations, extensions, integrations and reports meet stringent financial accuracy standards.
• Operational Health & Lifecycle Support: Proactively monitor system health, debug integration/report failures, perform root-cause analysis (RCA), and deliver critical support during high-stakes financial periods like month-end closes.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 1 to 2 years of hands-on professional experience in enterprise software development or engineering, specifically working with Oracle ERP Cloud Financials.
• Strong foundational knowledge of BIP & OTBI Reports, SQL, PL/SQL, and data modeling concepts.
• Experience with API testing tools (such as Postman) and working with REST/SOAP web services.
• Demonstrate ability to perform technical troubleshooting, read system logs, and conduct basic root-cause analysis (RCA) to resolve application or data flow errors.
• Familiarity with or exposure to modern cloud UI extension tools, such as Visual Builder Cloud Service (VBCS) or Redwood templates.
• Clear, concise, and focused communication skills, with a proven ability to collaborate effectively in a cross-functional team environment.

Desired:

• Basic understanding of data orchestration pipelines, XML/JSON data structures, or file-based data imports
• A foundational understanding of general accounting flows or experience providing technical support during high-stakes operational cycles like month-end financial closes.
• Experience in Zuora billing systems including Workflows, Mediation, etc

Location

This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 03:00 - 20:00 EST

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 07.00 - 18.00 EST time zone

Please state your languages and submit CVs in English

Company Description

PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.

As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.

Due to our continued growth, we are hiring for a Physician Relations Specialist to join PracticeMatch, an M3 company.

This position is fully remote and you will be able to work permanently from your home.

Job Description

This Physician Relations Specialist will be responsible for conducting phone interviews with graduating residents and fellow physicians to gain their valuable personal recruitment information that physician healthcare organizations require to successfully recruit and place qualified physicians.

Essential Duties Include:

• Complete phone interviews with physicians to obtain their personal contact information and future practice desires
• Place outbound calls to physicians in regards to future practice opportunities
• Connect with residents/fellows on social media platform
• Inform physicians on PracticeMatch’s career resources
• Receive inbound calls from physicians, hospitals, and administrators
• Work independently in order to meet their daily and weekly quota of phone call attempts as well as physicians interviewed
• Produce between 80-100 calls each day

Qualifications

• Superior listening skills and professional phone communication
• Experience using LinkedIn
• Possesses self- motivation and assertiveness to achieve goals
• Is experienced with a ‘sales’ approach towards “gate-keepers”
• Outbound call experience preferred
• High school degree or equivalent work experience in market research; sales and/or customer support preferred
• Efficient communication skills are required in order to be successful.
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Attention to detail, as the job consists of data entry of information received from physician

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

About M3 USA:

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

*M3 reserves the right to change this job description to meet the business needs of the organization

#LI-Remote

#LI-LB1

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $4/hr or $693.33/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $4/hr or $693.33/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge of the United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $4/hr or $693.33/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We’re seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you’re ready to join a team that works hard and plays hard, look no further – you’re destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client-facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

• Language: Fully Billingual/Native in Spanish & English communication.

• Start Date: July 27, 2026

• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

• Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training

• Knowledge: United States credit industry including credit cards, line of credit, personal loans

• Customer first orientation and being empathetic to their needs

• Excellent communication skills and solution-oriented mindset

• Hunger to learn and equip self with TCP’s technological suite

What’s in it for you:

• An opportunity to become a part of leading US based credit repair service provider

• Fulltime-Permanent role

• 100% Remote Work + Great Work Environment

• Base Salary: $5.5/hr or $953/month minimum

• Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

• Employee development, Management training, coaching & upskilling.

• Flexible Accruing Paid Time Off

• Company Holidays

• Birthday Time Off

• Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 03:00 - 20:00 EST

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 07.00 - 18.00 EST time zone

Please state your languages and submit CVs in English

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